Cloud Systems Engineering Manager

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Cloud Systems Engineering Manager

Location: Remote, US

The Cloud Systems Engineering Manager is responsible for the global team that deploys infrastructure to the CXone environment. This includes the design and implementation of high availability system deployments to support the product and network growth of the company. The Cloud Systems Engineering Manager must be able to gain a complete understanding of the business requirements, translate them into effective, testable, high availability designs and effectively deploy them to a production ready status. Duties will also include researching alternative design approaches when needed and conducting audits on a regular basis to ensure adherence to guidelines and processes.

A Typical Day Might Include the Following:

  • Champion a healthy and inclusive team culture
  • Leading team meetings and properly prioritizing tasks and projects.
  • Identifies important potential technologies and approaches to address current and future needs within the enterprise, and evaluate their applicability and fit, as well as leading the definition of standards and best-practices for their use.
  • Is able to provide hands-on application of technologies and processes to support proof-of-concept development, review of critical systems and training to other teams within the organization.
  • Manage team level projects and timelines.
  • May be required to function as a technical lead on projects of any size as necessary.
  • Communicates detailed technical information in both written and verbal form across a wide range of audiences, including business stakeholders, users, developers, project management, and other architects.
  • Foster a motivated team environment.
  • Leads and/or facilitates the development of appropriate standards and best practices, in addition to the paths by which they may be achieved and monitored.
  • Understands and explains the interactions between systems, applications, and services within the environment, and evaluates the impact of changes or additions to the environment.
  • Acts as a local expert for areas of domain expertise. 
  • Applies strong analysis, research and problem-solving skills across a wide array of systems and situations, including those which may be unfamiliar, in order to address critical issues.

To Land This Gig You'll Need: 

  • Bachelor’s Degree in Computer Science, Business Information Systems or related field or equivalent work experience required.
  • MSCA, MCSE certifications preferred
  • 5+ years Experience managing a Production Systems team
  • 10+ years in Windows Server Administration (preferably in a production environment)
  • 10+ years installing/configuring server hardware and OS (preferably in a production environment)
  • 3+ years Experience managing a VMware environment
  • Excellent knowledge of Windows Domains, Active Directory, DNS, Mail, DNS
  • Experience managing Storage Area Networks
  • Experience using OS imaging software
  • Solid foundation in Layer-2 and Layer-3 switching
  • Experience working with Management Systems and SNMP

Experience Preferred 

  • Experience managing HP branded servers and SAN
  • Linux administration
  • Experience working in a Public Cloud environment


ABOUT NICE CXone: NICE CXone makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE CXone provides the world’s No. 1 cloud customer experience platform, NICE CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE CXone is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions. 

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.