Key Account Manager - Online (Portland, OR or Vancouver, BC location)

Wholesale Sales Portland, Oregon, United States

  • Be part of a talented, passionate and fun team
  • Opportunity to work with exciting online strategic accounts

Our story is about people’s connection with nature and with each other.  Icebreakers are story-tellers.  We want to share our adventures and inspire others to get outside and have their own adventures.  We believe in the power of nature and the power of our products.  Our sales teams are passionate about Merino, Icebreaker and the impact we can have on people’s lives.  We are looking for an exceptional Key Account Manager – Online, to tell our story and manage our major online partners in North America. This role will primarily focus on Amazon. The role will be based in either our Portland, OR or our Vancouver, BC office.

Reporting to the Head of Wholesale Sales – North America, you'll be responsible for delivering budgeted revenue & margin targets by effectively managing all aspects of the Amazon platform along with 1-2 other strategic online accounts. You will work closely with the Head of Wholesale, Head of E-commerce and the inventory team to ensure the icebreaker customer experience is in-line with brand strategy. You will be responsible for establishing and executing the key strategies that drive sell-through success, deliver on key KPI’s and strengthen our brand presence with our online partners.

 Stuff you’ll know how to do:

  • Provide outstanding end to end account management to our online partners 
  • Drive incremental sales growth with established online partners
  • Identify risks and opportunities in the online sales world
  • Identify and understand online, in particular Amazon, strategies, operations and shoppers
  • Being a Brand Ambassador with personal style who is drawn in by our story and inspired by the authenticity and uniqueness of our brand.

 Random events you can handle:

  • Multiple demands with quick turnarounds
  • Prioritising demands based on ROI
  • Collaborating with teams

 Skills you’ll have:

  • Relevant Amazon-specific experience (internal or as vendor partner) directly related to this role.
  • Excellent communication and presentation skills.
  • Insight, and a high level of commercial acumen and sound judgment
  • Excellent analytical and data interpretation skills
  • Strong problem solving capability and skill
  • Great time-management and prioritizing skills and experience delivering to deadlines

We are not a big corporate.  We care about our relationships with nature and our relationships with each other. 

We are a fast moving, nimble business with limited resources – the people on our team are here because they want to make a difference and work hard and creatively to make that happen.  We are not perfect, we have bunches of work to do.  We like people who can think big and strategic and also get their hands dirty. As a global business headquartered from NZ we continually work to keep things simple and take a global approach that can be scaled whilst recognising that localisation is key for global consumers.

We’re a world leader in merino clothing and supply our outdoor, performance sport and active lifestyle ranges to more than 4700 stores across 50 countries.  This is your chance to work with the leader in the merino field.

The recruitment of this position is being managed by Naomi Jones, People and Performance Manager. For any queries, contact  Naomi directly on +1 778 328 1997.


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