Customer Service Representative - France and Europe Wholesale

Customer Service & Operations Starnberg, Bavaria, Germany

More than a job, a chance to inspire!

We believe in having more than just a day job – we believe in adventures, every day.  Our customers love icebreaker because they love having adventures in nature, wearing nature.  Our Customer Service Reps (CSRs) are a critical part of helping these adventures happen.  

This role based in our German Regional Office in Starnberg, Germany and reports to the Customer Service Teamlead - Europe.
It ensures, that our Wholesale partners (retailers) in France and other European markets get the best possible pre and post sales service from Icebreaker, reaffirming their partnership with us as key stockists of our brand.

Tricks up your sleeve:

  • Prior experience supporting wholesale customers (ideally in fashion / apparel) and preferably in company that also has direct sales channels (own ecom and retail stores) in a fast paced environment (ideally in fashion / apparel)
  • Strong systems and Microsoft Excel & Outlook skills 
  • A tertiary qualification possibly


Stuff you know how to do:

  • Consistently meet high customer service standards
  • Provide clear concise verbal and written communication to our customers that makes them feel like it was a pleasure to contact icebreaker
  • Quickly and efficiently fulfil orders
  • Receive returns from customers and process them in accordance to the way we do things, every time
  • Work through how to deal with customer complaints in a way that meets customers’ needs and ensures icebreakers brand integrity and processes are followed
  • Keep on top of stock - follow process for orders, returns and adjustments so we all know where all the stock is at any time!
  • Language skills: French - fluent/native; English - very good; 


What you’ll get a kick out of:

  • Being recognised as the person who is amazing with customers
  • Getting all the details rights and following through on everything on your plate
  • Finding solutions to problems and sharing these with others
  • Raising problems/roadblocks you come across that you can’t solve to others
  • Being a product expert – you’ll love getting to know the icebreaker products and being able to explain the benefits and technical details of our great range
  • Being involved in sales, marketing and Global eCom teams programmes from time to time


What you want out of life:

  • Adventures
  • Opportunities to shine and develop
  • To get a global view of the world
  • To help people have a better balanced life by getting outside and into nature


We are not a big corporate.  We care about our relationships with nature and each other. 

We are a fast moving, nimble business with limited resources – the people on our team are here because they want to make a difference and work hard and creatively to make that happen.  We are not perfect, we have heaps of work to do.  We like people who can think big and strategic and also get their hands dirty.


We’re a world leader in merino clothing and supply our outdoor, performance sport and active lifestyle ranges to more than 5,000 stores across 50 countries. Our Head Office is based in Auckland, New Zealand and we have regional offices in Vancouver, Portland, and Munich.  If this opportunity feels like the type of job you’re passionate about, and it fits with your skills and experience, please click apply below to send us your CV with a covering letter explaining why you'd be right for Icebreaker.