Data and Payment Processor

Accounting / Finance Salt Lake City, Utah


Description

Position at Hunter Douglas Fabrication Co

ATTENTION CARING PROBLEM SOLVERS WHO LOVE A FAST PACED ENVIRONMENT!!

WHO WE ARE: Custom Brands Group, a division of Hunter Douglas, provides custom window treatments to businesses large and small. From pre-order solutions to after the sale service, our business can be a bit complicated, and we’re looking for exceptional, service-minded individuals who love to make people’s lives easier. We know we’re winning when our products become our customers “go to” solution and our Specialty Services team prides itself on helping our organization fulfill this goal.

We not only pride ourselves on our service to our customers, but to our employees as well!  We offer a competitive salary along with our career planning program to ensure that you have a long and fulfilling career with us!  We also offer full medical, dental, and vision benefits, life, PTO, holiday pay, continuous training and support, and some pretty awesome people to work with!

NOW SEEKING: DATA AND PAYMENT PROCESSOR

The primary role of the Data and Payment Processor at Custom Brands Group/Levolor is to assist in ensuring expedience in invoicing & collections.  A successful Data and Payment Processor will help advance the Company core values, mission & vision statements through a combination of an understanding of the brand positioning, customer service strategy, and a thorough understanding of standard policies reflective of the customers’ requirements. Job responsibilities are as follows:

  • Utilize vendor’s portal to download payment data (check remittances) and provide to posting clerk.
  • Work with Finance Dept and others to understand policies needed to clear deductions and keep the client’s A/R Aging within company objectives.
  • Charge-back un-authorized deductions.
  • Enlist efforts of peripheral departments when necessary, including but not limited to sales & senior management, to accelerate account reconciliation process.
  • Provide timely follow-up on payment arrangements.
  • Deliver superior customer service to dealers & sales departments.
  • Resolve client-billing issues and rescue accounts receivable in delinquency, expediently applying CBG/Levolor Customer Service practices, minimizing loss.
  • Fulfill weekly & monthly reporting requirements as designated; review & monitor assigned accounts and all applicable collection reports; fax/forward documents to accounts and follow-up.
  • Provide feedback when prompted and/or pressing regarding day-to-day operations, and offer recommendations for improvements or enhancements to job processes to promote identification and elimination of account delinquency.
  • Assist Credit Manager in realizing all departmental goals; periodic, sporadic, specific or other, as assigned.

QUALIFICATIONS:

  • Demonstrate superior spreadsheet capabilities, including but not limited to Microsoft Excel (other MS Suite programs are used in conjunction; thus, a similar proficiency is anticipated).
  • Practical knowledge of credit reporting & EDI payment systems.
  • Proficient in general computing (i.e. email/chat/internet navigation) and the capacity to become accomplished in SAP ERP, SAP CRM, Direct Web Intranet, ACD phone and other systems as required.
  • Demonstrable abilities in credit card & ACH processing via company system.
  • High school diploma/GED (or equivalent).
  • Two years’ (minimum) experience in high-volume corporate collections.

KNOWLEDGE, SKILLS & ABILITIES:

  • Applicable knowledge of billing & collections procedures.
  • Familiarity with variety of payment methods, including but not limited to cash, check, credit, electronic transfer and ACH.
  • Requisite mathematical abilities.
  • Effective written & verbal communication abilities.
  • Commitment to punctuality & attendance.
  • Problem solving/critical thinking abilities.
  • Ability to prioritize & manage multiple projects/tasks/deadlines simultaneously.
  • Collaborative attitude; autonomous aptitude.
  • Demonstrated proficiency in 10-key a plus.
  • Proficient in English communication via written as well as auditory.

PHYSICAL DEMANDS:

  • Ability to sit for several consecutive hours while manipulating standard office/call center equipment, machines and materials.
  • Ability to speak & hear clearly, and to accurately transcribe the spoken word into succinct notational form.
  • Normal, corrective vision range; ability to distinguish colors, letters, numbers and symbols.
  • Ability to stand, crouch, bend & reach, and occasionally to lift and carry up to 35 pounds.

WORKING CONDITIONS:

  • Ability to sit for several consecutive hours while manipulating standard office/call center equipment, machines and materials.
  • Ability to speak & hear clearly, and to accurately transcribe the spoken word into succinct notational form.
  • Normal, corrective vision range; ability to distinguish colors, letters, numbers and symbols.
  • Ability to stand, crouch, bend & reach, and occasionally to lift and carry up to 35 pounds.
  • This job operates within a standard office/call center atmosphere. Noise level is typically quiet to moderate. There is little to no travel required for this position.