Sr Technical Consultant

Enterprise Services Alpharetta , Georgia Austin, Texas


Description

Position at HotSchedules

HotSchedules is a provider of enterprise back office solutions that are solving the operational and workforce challenges facing the hospitality industry today. Serve as primary delivery mechanism of next-generation software. What does that mean? Serve as the primary customer interface in the build and delivery of requirements, provide regular updates and conduct maintenance to sandbox and live production environment.

We are looking for a Senior Technical Consultant that poses the following experience:

  • Discover and analyze functional/technical components of next-generation updates including scope, requirements, security, development, testing and implementation in conjunction with the customer team
  • Translate business requirements into technical documentation and implement through configuration and scripts solutions to meet business needs in the software
  • Create and execute test plans, including step by step instructions, expected results, and status tracking
  • Serve as the primary customer interface for all technical topics
  • Research functionality capabilities and collaborate with Engineering resources to identify solutions
  • Provide regular communication of technical progress, status and issues to Project team
  • Deliver Projects based on deadlines and within budget
  • Manage and address customer Project escalations
  • Identify, manage and scope change requests to original project scope
  • Deliver customer technical training and maintain software documentation (functional)
  • Transition completed projects into ongoing customer care support
  • Work with external customer partners to deliver Projects related to integration and configuration deliverables
  • Serve as primary technical liaison between customer and the Company development and support staff

Desired Skills and Experience:

  • 10 + years as a consulting experience in enterprise software
  • Proven track record of successful support of customer-facing web / SaaS implementations in the technology sector
  • Experience with Inventory and Cash Management software products
  • Experience with writing technical and training documentation
  • Must be able to configure and QA software
  • Must be able to write basic SQL queries
  • Proven track record of successful support of customer-facing web / SaaS implementations in the technology sector
  • Strong problem solving skills
  • Solid organizational skills including attention to detail and multi-tasking skills
  • Strong leadership and collaboration skills
  • Ability to work with a geographically dispersed team
  • Ability to work in a customer facing role and with customer technical/development resources
  • Must have experience with Scrum Methodology and SDLC
  • PLUS:  Previous experience in the Retail/Hospitality Industry

Qualifications:

  • Bachelor's Degree in a technical field of study or equivalent experience
  • Must be available during non-business hours, as needed
  • Strong business, organizational, and verbal and written communication skills.
  • Strong customer management skills and ability to work collaboratively in a multicultural environment within a (virtual) team.
  • Strong team player with the ability to work in a fast-paced, changing environment.
  • Self-motivated with the ability to take initiative and use independent judgment.
  • Travel may be required at 25%

We are an Equal Opportunity Employer
All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, color, age, national origin, military status, religion, or disability or any other legally protected status.