HotChalk has an excellent opportunity for an Enrollment Specialist. It is an opportunity to truly make a difference in people’s lives, to join an exciting growth stage education technology company, and to work with the hottest technologies while doing it. The Enrollment Specialist is responsible for providing strategic admissions guidance so that prospective students can make informed career decisions about which online degree is best for their individual needs. This is a full-time position that requires some weekends and evening hours. This is a key position in a growing company!
Duties and Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Provide prospective candidates with an exceptional level of one-on-one customer service
Act as a personal coach/advisor helping students over the phone to qualify for admissions, selecting a degree, completing the enrollment process and make a smooth transition into a graduate-level program
Be efficient in managing HotChalk processes with attention to detail
Become familiar and knowledgeable regarding the degree programs that HotChalk supports.
Effectively manage a book of candidates with timely follow up, organization, and professionalism
The ideal candidate will have:
Required minimum 1-year previous on-line enrollment/admissions experience
Excellent communication skills – both written and oral
Positive attitude with a high level of energy and enthusiasm
Ability to thrive in fast paced call center environment
Receptivity to coaching, training and motivation techniques
High level of interpersonal skills (which include active listening skills)
Must be results oriented and have the ability to perform multiple tasks efficiently and effectively
Ability to communicate and work effectively as a member of a customer-centric sales team
Must have the flexibility to adapt to a changing environment
Customer service and call center experience preferred
High level of integrity with the ability to inspire and motivate potential students
The following skills and attributes are a plus:
Associate degree or equivalent experience; Bachelor's degree preferred
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
At HotChalk, we deliver the transformative power of lifelong learning through innovative, data-driven solutions to our partner schools and the students we serve – because we believe every mind matters.
At HotChalk, we believe culture and thought diversity lead to better teams and stronger companies. We seek talented, qualified employees regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. HotChalk is proud to be an Equal Employment Opportunity Employer.
For more information about HotChalk, visit: http://www.hotchalk.com.