IT Support Specialist
Horizon Industries Limited (HIL) is a dynamic IT and Management Consulting firm based in the Washington, DC area. We are currently seeking an IT Support Specialist for a full-time position supporting DLA.
This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include diagnosing and resolving problems in response to customer reported incidents, planning and analysis of work processes, researching and reporting trends and patterns of problems, developing training materials and performing computing/information system training sessions, developing and maintaining problem tracking databases, installing, troubleshooting, and maintaining hardware and software, performing backup and recovery operations, consulting with users to identify needs and requirements, conducting feasibility studies and trade-off analyses, preparing business cases, and ensuring the rigorous application of information security/information assurance policies, principles, and practices. May be required to support DLA’s eProcurement system, a segment of its SAP-based enterprise resource planning system.
Required Skills / Experience:
Six (6) years of progressive experience in the field of Information Processing, three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions, two (2) of which are concentrated, hand-on experience in installing, diagnosing problems, and training customers in the use of software and hardware.
One of the following Computer Environment certifications: MCSA 2003; MCSE 2003; M2003 NET 4; M2008 NET 7; MCITP SA; MCITP EA; CSA:WS2012; MCSE:WS2012; MCSA:WS2008; MCSM:DS; M2012 NET; MCM: Windows Server 2008: Directory; MCA: MS Windows Server Directory; CCAA; GCWN M
One of the following IAT-II Level Security certifications: CCNA Security; CySA+; GICSP; GSEC; Security+ce; SSCP
Sensitivity Level: IT-II Non-critical Sensitive
IA Level: IAT II
Location: Battle Creek, MI; Richmond, VA; Ft. Belvoir, VA; Philadelphia, PA; Columbus, OH; New Cumberland, PA; Tracy, CA; Dayton, OH; Ogden, UT
Horizon is an Equal Employment Opportunity employer and it is our policy to consider all applicants for employment without regard to sex, race, color, creed, religion, national origin, sexual orientation, marital status, age, disability, veteran status, alienage, ancestry, citizenship status, or any other factors prohibited by law. Horizon will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Horizon’s legal duty to furnish information.