Human Resources Generalist

Human resources Toronto, Ontario Ottawa, Ontario


Position at Hill+Knowlton Strategies

Hill+Knowlton Strategies is looking for a talented Human Resources Generalist to join our dynamic Toronto team.

Hill+Knowlton Strategies has provided public relations services for more than 90 years, and our world-class teams of trusted advisors and creative experts have a wealth of experience in helping clients strengthen their brands, reputations and bottom lines. Hill+Knowlton Strategies is part of WPP, one of the world’s largest communications services groups, and has 85 offices in more than 45 countries. Hill+Knowlton Strategies has established itself as an unparalleled source of wisdom for world-class clients and at any given point, works with 50 percent of the Fortune 500 companies worldwide.

Our ideal candidate is a self-starter with an excellent track record of providing smart counsel and ability to collaborate with a broad range of colleagues across different levels. We are looking for not only incredible talent, but also great attitude, energy and passion for the H+K brand.

Our people bring their individualism and creativity to work every day and love what they do. Hill+Knowlton Strategies Toronto +YOU, together.


Supporting H+K Toronto, GCI Canada and SJR

  • Serve as an advisor/counsel to all colleagues by handling questions, and interpreting policies
  • Act as the primary contact for Toronto General Manager(s), Group Leaders and people managers in dealing with a broad range of human resources policies and procedures, and employee relation matters, balancing company and employee needs
  • Counsel leaders on the effective use of professional development plans, performance improvement plans, progressive discipline, and risk mitigated termination decisions
  • Provided data analysis, interpretation and guidance to the leadership team on employee engagement survey results, presenting results and conducting focus groups in Toronto, working collaboratively with leadership to address areas of improvement and implement change
  • Provide advice to senior leadership and employees regarding all areas of talent, including leave administration, disability management, policy interpretation, recruitment initiatives, learning and professional development, performance management and employee relations
  • Assist in the exit interview process by conducting exit interviews with departing employees and ensuring data is properly captured in HRIS system for analysis
  • Work in collaboration with the Vice president of HR on employee relations issues that require escalation
  • Proactively provides relevant and timely information to key internal clients (e.g. salary data reports, rewards and recognition)
  • Deliver quality HR policies, programs and procedures, and constantly review the methods of delivery to ensure that they are best in class, affordable and appropriate to the needs of the business
  • Assess HR processes and contribute to continuous improvements and best practices to influence human resources processes, strategies, culture and engagement
  • Participate in HR initiatives and make presentations on human resources-related matters across the national offices
  • Ensure compliance with all legislative and company policies
  • Assists in the implementation of the performance evaluation process across Canada for all levels
  • Assists in the development and updating of job descriptions, in collaboration with others for all roles across functional areas, and with the assistance of the vice president develop new job descriptions when the need arises
  • Overall accountability for the full-cycle recruitment and selection process in Toronto for consulting and operations staff to ensure effective workforce planning, providing advice to hiring managers and assisting in resource planning
  • Provide guidance on compensation decisions for new hires, lateral moves, promotions, off-cycle changes, merit, and market adjustments
  • Provides support to VP of HR in various HR programs
  • Assisting in compiling relative HR metrics, analyzing, reporting and identifying trends
  • Work collaboratively with the HR team to develop objectives and work plans and share knowledge and expertise
  • Support the development, implementation and evaluation of HR programs


  • Effective team player, results-oriented and able to adapt to changing priorities
  • Strong work ethic coupled with a client-centric approach to service
  • Ability to maintain confidential information
  • Excellent organizational skills; ability to prioritize, handle competing tasks and thrive on meeting urgent deadlines in a fast-paced environment
  • Provides excellent attention to detail and a high level of accuracy
  • Conscientious and proactive follow through
  • Displays solid oral and written communications skills
  • Demonstrated critical thinking
  • Applies decision-making and problem-solving skills to activities and projects

Requirements & Qualifications

  • At least five years of full-time working experience in an HR role, preferably in a consulting or agency environment
  • Experience with employee relations, performance management and human resources policies and programs
  • High level of accuracy and attention to detail
  • Strong work ethic coupled with a client-centric approach to service
  • Self-directed with the ability to organize, plan, prioritize and multi-task
  • High level of follow-through
  • General knowledge of employment laws and practices
  • A commitment to continuous learning
  • Effective team player, results-oriented and able to adapt to changing priorities
  • Excellent organization skills; ability to prioritize, handle competing tasks and thrive on meeting urgent deadlines in a fast-paced environment
  • Conscientious and proactive follow through
  • Applied decision-making and problem-solving skills to activities and projects
  • Strong interpersonal skills
  • Evidence of the practice of a high level of confidentiality
  • College diploma or university degree in Human Resources, Business Administration, or equivalent
  • Bilingual in both French and English considered an asset
  • Experience in maintaining confidential HR files
  • Solid knowledge and proficiency in MS Office, Microsoft Outlook and Word, Excel and PowerPoint

What’s next?
If you think this is the right position for you, please submit your résumé and cover letter.

About Hill+Knowlton Strategies:Hill+Knowlton Strategies is an international public relations company with over 85 offices around the world. We believe that every corporation, brand and client has a public, and today’s public is more powerful than ever before. They have the power to topple CEOs, reshape corporate and brand strategy, kill products and create unicorns. Today’s public demands truth, transparency and the highest behavioral standards. Our client obsession means constantly evolving, bringing new products, services + world-class talent onboard our teams to help our clients and the public communicate. Always in beta.

As an Equal Opportunity Employer, Hill+Knowlton Strategies does not discriminate against applicants or employees because of their race, creed, color, age, religion, sex, disability, sexual orientation, marital status, military status, national origin, or ancestry.