Club Ambassador - Hewing Hotel Rooftop Club

Food & Beverage Minneapolis, Minnesota


Description

Hewing Hotel, located in the North Loop of Minneapolis, has an opening for a FT Club Ambassador on our soon to open rooftop club.  

The Hewing Hotel is located in Minneapolis’ vibrant North Loop neighborhood, more commonly known as the Warehouse District, joining cultural stalwarts Traffic Zone Center for Visual Arts and Target Field, home to baseball’s Minnesota Twins. With easy access to all interstates as well as Minneapolis’ Metro Transit Blue Line and North Star Commuter Rail, The Hewing sits at the literal crossroads of the Twin Cities.

While Minneapolis presents a plethora of hospitality options, none tap into the local culture to create importance and significance beyond the business traveler. The Hewing occupies the historic Jackson Building, originally built in 1897, at the gateway to the Warehouse District, immediately tying it to local culture like no other competitor. Its destination restaurant and bar compete head-to-head with Minneapolis’ best and the rooftop Social Club should quickly become a premiere destination for the neighborhoods progressive citizens and the hotel’s out-of-town guests. 

Managed by Aparium Hotel Group, the hotel experience is driven by the brand pillars of translocal hospitality, collaboration and intuitive service. The powerful culmination of these elements creates a truly unique environment.

Aparium’s service culture is rooted in the belief that art and science are necessary to curate the guest experience. The art of the experience comes together through the power of people, place and character. The science is embedded throughout our standards and training resources. This creates a powerful service experience that enhances every guest interaction.

JOB REQUIREMENTS:

Provides excellent guest service to the rooftop club members and hotel guests by taking advantage of opportunities to enhance each guests’ stay and exceed expectations

 Sets up club area with beverage station and food, reviews reservations and makes requests and/or recommendations as needed

 Inspects and maintains the cleanliness of the club, inside and out, including pool area and makes necessary improvements

 Develop and constantly maintain a complete working knowledge of menu items, beverages, amenities and all hotel services offered and available.

 Anticipate guest needs and offer services available, before the guest asks, to enhance and personalize their stay

 Serve and clear food and beverage items in an unobtrusive and professional manner

 Keep apprised of all VIP’s in house and prepare for requests and accommodations

 Communicate with F&B and Guest Services regularly on guest needs and requests

 Record all guest charges, gratuities and cash transactions accurately and according to policy

 Complete all side work assigned by manager and stock all inventory on a regular basis

 

ADDITIONAL REQUIREMENTS:
 Good reading, writing and oral proficiency in the English language

 Work with integrity, confidentiality and discretion

 Work in a safe, prudent and highly organized manor

 Computer skill necessary

 Good food and beverage knowledge

 Able to work alone without direct supervision

 1 year of experience in a guest services role

 Assist with responsibilities and duties in other departments and as assigned by management.

Aparium Hospitality Services, LLC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. The Hewing Hotel is a smoke-free, drug-free facility, and equal opportunity employer.