Compliance Advisor (English & Polish speaker)

Customer Service Krakow, Poland


Compliance Advisor (English & Polish speaker) 
Herbalife Nutrition GBSC Krakow

About the role:
As a Compliance Advisor, you will educate and coach Independent Members on the Herbalife Member Rules of Conduct, Business Marketing Plan, the terms and conditions of the Herbalife Membership Application, and Agreement and regulatory requirements. You will also promote an ethical and fair environment in which Herbalife products may be distributed. You will protect Herbalife’s intellectual property rights, thereby protecting Herbalife’s Independent Members, the Customers, and the brand and image of the company. You will provide both staff and Members with timely and accurate answers on all Members Business Practices & Compliance queries.

In this role you will:

  • Provide guidance to Members so they can promote their businesses in a manner that is correct, ethical, and fair.
  • Responsible for the overall file handling procedure includes but is not limited to research, investigation, documentation as well as oral/written/face-to-face communication with Herbalife Members and possibly external parties.
  • Be knowledgeable and updated with the Herbalife Member Rules of Conduct, Business Marketing Plan, Herbalife’s intellectual property rights.
  • Perform proactive research in order to minimize potential violations related to members’ business activities.
  • Effectively utilize applicable databases, the internet, and internal and external sources to perform various systems and other research.
  • Interact and communicate professionally with various departments, Members, and customers.
  • Support and participate in training and other corporate activities.
  • Attend and support Member and corporate events.
  • Conduct proactive Internet-based research, investigative research.
  • Conduct deep dives; provide analysis and recommended actions plan on the opened investigations.
  • Monitor activities in Social Media and identify behavioral trends.
  • Analyze suspicious activity, evaluate risk and send alerts to relevant teams.
  • Assist the Member Policy Administration team with the roll-out and updating of Rules and Advisories as required.

Our Requirements:
  • At least 2-3 years experience in a service-oriented industry,
  • Proficiency in Microsoft Office programs,
  • Excellent written and verbal communication skills and telephone etiquette,
  • Fluent in English and Polish,
  • Strong fact-finding skills and excellent follow-through skills,
  • Ability to accurately, clearly, and completely relate details,
  • Strong logical, analytical, and problem-solving skills with the ability to accurately and precisely summarize and present key information,
  • Ability to solve practical problems and organize workload for effective implementation under general supervision,
  • The high degree of flexibility in order to function under varied timelines,
  • The ability to work under deadline pressure while maintaining a positive and professional attitude in a very fast-paced environment.

We offer:
  • Company laptop,
  • Personal development opportunities and access to online training environments as Herbalife Nutrition University, GoodHabitz and LinkedIn Learning,
  • International environment,
  • Attractive salary, bonuses, and benefits package including Luxmed VIP medical package, MyBenefit System (Multisport or Cafeteria), private insurance, entertainment events, and many others,
  • Good atmosphere at work and comfortable working environment with Herbalife products and game corner,
  • Flexible working hours,
  • Chance to share your ideas and continuously improve our processes,
  • Opportunity to build up your expertise through coaching, soft skills, and training sessions.

Who we are:
Herbalife is a global nutrition company that has helped people pursue a healthy, active life since 1980. Our nutrition, weight management and personal care products are available exclusively to and through dedicated independent Members in more than 90 countries.

Our company offers a culture focused on people, their needs, relationships, and career to help expand talents and a chance to change lives:

For 40 years, we've known that good nutrition leads to a better life. If you're ready to help us on our mission for nutrition, we want to hear from you today.

How To Apply
If you want to be part of a business that values people as individuals as well as inspires and motivates its employees to succeed and expand their talents please apply via the link below: