Customer Service Team Leader

Customer Service Budapest, Hungary


Description

Customer Service Team Leader

Herbalife Nutrition, Hungary

The role:

The Team Leader is responsible for managing the service delivery and levels of full engagement with Members (Our Distributors). In addition, the day-to-day tasks of the Member Services team for all Member Services functions.

 Responsibilities:

  • Training & Coaching of Member Services team
  • Ensuring engagement activities related to Member Coaching, Awareness and Education (Walk In/ Inbound & Outbound interactions)
  • Added value by providing guidance and training that supports business growth, Member awareness, Sales & Marketing initiatives, Regional & EMEA goals/ targets
  • Delivery of the highest levels of Members experience where customer centricity is the key focus
  • Achievement against service targets
  • Ensuring strong levels of team knowledge and understanding to enable effective call handling at first point of call (team training and coaching)
  • Agent development and progression
  • Levels of team motivation and professionalism; development and succession planning
  • Ensuring the team act as Ambassadors for the Herbalife Brand

 Requirements:

  • Minimum 3 years’ experience in customer support
  • University or College Degree
  • English and Hungarian Language Mandatory
  • Excellent verbal & written communication skills
  • Excellent knowledge of MS Office applications
  • Able to handle a variety of tasks and be able to prioritize
  • Highly self-motivated with the ability to instill passion and motivation amongst the team
  • Flexibility and willingness to travel is essential
  • Strong desire to excel
  • Well-organized with excellent time management skills
We offer:
  • Company laptop/Remote desktop,
  • Working from Home possibilities,
  • Personal development opportunities,
  • International environment,
  • Cafeteria – Annual gross amount 347.760 HUF
  • 50% Product purchase discount
  • Life and injury insurance
  • No dress code,
  • Chance to share your ideas and continuously improve our processes,
  • Opportunity to build up your expertise through coaching, soft skills and training sessions.
Who we are:

Herbalife is a global nutrition company that has helped people pursue a healthy, active life since 1980. Our nutrition, weight-management and personal care products are available exclusively to and through dedicated independent Members in more than 90 countries. Herbalife is a publicly traded company on the New York Stock Exchange (NYSE: HLF) with more than 9,500 employees and millions of customers. The company reported net sales of $4.9 billion in 2019. 

Our company offers a culture focused on your career to help you expand your talents and a chance to change lives: https://iamherbalifenutrition.com/.

For 40 years, we've known that good nutrition leads to a better life. If you're ready to help us on our mission for nutrition, we want to hear from you today.

How To Apply

If you want to be part of a business that values people as individuals as well as inspires and motivates its employees to succeed and expand their talents please apply via the link below: