Licensed Veterinary Technician/Center Director, Saugerties, NY

Veterinary Care Saugerties, New York


Description

 

Licensed Veterinary Technician/Center Director - Growth Opportunity for the Right LVT

Saugerties, NY

 

Heart + Paw is looking for a client-centric, collaborative, enthusiastic, and innovative individual to be an integral part of how we are reimagining petcare for pets and pet parents at our Partner Hospital, South Peak Veterinary Hospital, in Saugerties, NYThis is an excellent opportunity for a Licensed Veterinary Technician (LVT) to utilize his/her skills and expertise as a trained veterinary professional and have an integral role in the day to day operations as our Center Director.  This position will be a 50/50 spilt between veterinary technician duties and practice management responsibilities.  We are looking for an experienced LVT who is skilled in anesthesia monitoring, dental procedures, and surgical procedure assistance and seeking the challenge of managing a veterinary practice.  If you are passionate about being part of a practice which embraces profession-leading preventive care and high standards of veterinary medicine and you excel in a collaborative environment where you are rewarded for success, supported with operational resources, and are able to have a positive impact on the team, then we want to talk to you! 

Your Day to Day

Licensed Veterinary Technician Duties

  • Assist the veterinarian with routine patient appointments and surgical procedures including caring for and monitoring of pets, keeping them calm and secure, and assisting with restraint.
  • See pets and pet parents for technician appointments for vaccines, nutrition and behavior counseling, and procedure rechecks in accordance with your skill level.
  • Collect and process samples for diagnostics and collect and preserve laboratory samples that must be shipped offsite for testing.
  • Prepare appointment rooms prior to scheduled patient visits and treatment rooms for surgery and prepare and administer medications, vaccines, serums, or treatments as prescribed by the veterinarian.
  • Record patient medical history and medical notes as well as inventories of pharmaceuticals, equipment, and supplies and maintain controlled substance inventory and related log books, fill prescriptions, measure medications, and label containers and explain medications and potential side effects to clients.
  • Take radiographs including dental radiographs, perform routine ultrasonic dental prophy including dental charting, and monitor general anesthesia.
  • Dress and suture wounds, apply splints and protective devices, give enemas, perform catherization, ear flushes, intravenous feedings, and gavage.
  • Maintain, sterilize, and store all instruments, equipment, and machinery to ensure proper working condition.

 

Client Relations

  • Promotes a client-centric environment and facilitates programs and processes that meet the needs of pets and pet parents.
  • Maintains the center philosophy for attracting new clients and retaining existing clients.
  • Facilitates resolution of client problems that doctors or other staff members cannot finalize.
  • Resolves financial problems with clients, collecting delinquent accounts, determines when special financial agreements are appropriate.
  • Connects with the community through local marketing efforts including community outreach and onsite community activities.
  • Assists with client services within the center.

 

Human Resources

  • Plans and organizes all personnel activities to ensure optimal staffing to assure maximum productivity and efficiency.
  • Assists with the recruitment of team members and directly interviews and hires support staff personnel.
  • Schedules and coordinates regular performance reviews.
  • Manages support staff and/or staff supervisors and acts as the direct authority regarding disciplinary procedures, discharging, and all the legal responsibilities of employment in consultation with Human Resources.
  • In conjunction with Partner DVM schedules team members and doctors for all center service areas.
  • In consultation with Human Resources and Partner Doctor sets and periodically reviews salaries and benefits.
  • Ensures appropriate onboarding takes place for new team members and supports continued professional development of support team members.
  • Resolves team issues and is accessible to team while maintaining a professional relationship with the team.
  • Ensures compliance with Heart + Paw employment policies and employee handbook and local, state, and federal laws and regulations.
  • Mediates all team member problems, maintains team motivation, and structures continuing education for team members.

 

Finance and Accounting

  • Works with the Heart and Paw leadership and the Partner Doctor in reviewing budgets and financial statements looking for areas of opportunity and consistency.
  • Reviews financial statements and key performance indicators and reviews them with the Partner Doctor and other team members as appropriate.
  • Educates team members on the business and client levers they can individually and collectively impact.
  • Works with the Partner Doctor to set goals for the pet center performance based on previous performance and Heart + Paw objectives and designs strategies for meeting these goals.
  • Monitors and reports on accounts payable and receivable.

 

Facility Management

  • Supervises usage of practice software to ensure that client records are entered

consistently and correctly.

  • Establishes an inventory control system to assure adequate stocks of supplies are available; plans for periodic audits and oversees quarterly inventory.
  • Develops a schedule for hospital maintenance; supervises all maintenance activities to ensure that practice medical standards are met.
  • Orders and supervises storage of non-medical supplies.
  • Oversees the proper use and maintenance of all center equipment and ensures the overall cleanliness and appearance of the center is consistent with Heart + Paw elevated brand and experience.
  • Administers safety and security regulations and training.

 

Marketing

  • Initiates new programs and markets services through community outreach campaigns.
  • Promotes internal marketing programs to increase client/patient visitation rate.
  • Maintains effective advertising in appropriate online platforms in conjunction with the VP of Marketing and the Chief Operating Officer.
  • Ensures marketing is consistent with Heart + Paw brand.

 

Culture and Team Engagement

  • Communicates objectives, motivates team members, builds and maintains morale; maintains core values and standards and promotes continuous quality improvement.
  • Leads center team meetings with the Partner Doctor.
  • Promotes cooperative working environment among team members; understands the value of teamwork; shows enthusiasm and willingness to perform as necessary to help the center function as a unit.
  • Maintains positive, cooperative relationships with other team members.
  • Serve as resource for other pet center team members as applicable.
  • Performs other duties as assigned.

 

Qualifications and Education Requirements

  • Veterinary technician licensure (LVT) in good standing with the NY state veterinary board
  • 1-2 years of clinical experience.
  • Ability to lift 20+lbs., tolerate strong smells and noisy environments, and deal with physically and emotionally demanding situations.

 

Core Competencies

  • Passion for pets and low stress handling.
  • Strong interpersonal skills and a client-centric focus.
  • Strong interest in the use of technology to advance the practice of veterinary medicine and the pet/pet parent experience.
  • Excellent communication skills.
  • Highly collaborative nature.
  • Adaptable to changing needs and priorities.
  • Proven success in business management (management of labor costs, P &L, and scheduling).(Preferred)
  • Proven track record of managing and developing teams and individuals and ability to bring people together. (Preferred)