Account Supervisor
Description
Account Supervisor
The Account Supervisor (AS) is the day-to-day brand and client champion, demonstrating strong ownership of the brand keeping the focus on executional success. An AS manages his/her business including the supervision of the account team and lateral supervision of creative partners. An AS may have subordinate(s) for whom he/she is responsible.
What we expect from you
Project Development
Masters tactical planning and implementation, including day-to-day management of timelines from start through release of each tactic
Creation and ownership of tactical briefs and estimates, with supervisor sign off
Ensures all creative and tactics developed support the brand and customer objectives
Continually seeks brand building opportunities/ways to overcome obstacles
Participates and organizes market research, including partial ownership of associated output and strategic findings
Participates in development of a strategic communications plan with alignment between issues, strategies, and tactics
Leads creative and account teams in the development of breakthrough creative to ensure high quality agency output, reflective of consistently superior creative product
Champions the creative product with creative partners
Provides appropriate supervision to his/her direct reports
Works with team to ensure all work is delivered on time and accurately
Client Relations
Maintains key client contact and ensures the client is kept apprised of the status of all jobs and ongoing progress
Attends client meetings/conventions/market research and handles timely follow-up
Ownership of daily and/or weekly client status reports
Creation and dissemination of client contact reports
Delivers recommendations for programs, big ideas, and incremental income, and seeks opportunities to continually strengthen quality of client relations
Acts as liaison between client and internal team, providing timely feedback between Agency and Client
Financial
Oversees daily financial health of all client work (estimates, jobs, fees, billing, client vendor trackers and other items) within the guidelines of the client’s budgets and Agency processes
Collaborates proactively with clients and internal team to manage per job financials against project briefs and timelines
Prepares forecasts with supervisor
Ensure per job revenue is recognized based on project assumptions and revenue forecasts
Ensures timeliness of client approvals, receipt of PO, transfers and write-offs as appropriate per client and agency processes
Proactively identifies opportunities to realize incremental income based on scope changes
Team Building/Leadership
Works with supervisor on strategic options, copy strategy, and creative innovation
Provides clear direction and establishes expectations for subordinates and cross-functional agency team
Delegates tasks to subordinates, cross-functional team members and/or superiors, as appropriate, while ensuring quality meets agency standards
Evaluates performance of account team members and makes developmental recommendations
Background/experience and skills
Bachelor’s degree
4-6 years in account services at a healthcare communications/advertising agency, consulting firm or similar experience
Background in communications, managed markets and/or science preferred
Computer programs : Strong proficiency in Microsoft Office Suite of tools (Word, Excel, PowerPoint)