Sr. Program Manager/Business Analyst
Sr. Program Manager/Business Analyst
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The Senior Program Manager/Business Analyst will operate within the Product Management team as the liaison between the business and IT development to support various systems that facilitate the organization's key operations.
• Work with the Development and QA teams to ensure timely and accurate reporting on all projects
• Manage and drive project schedules, estimates, and budgets
• Monitor and report to business partners and management on the status of project efforts, identifying issues that inhibit the attainment of project goals, and implementing corrective actions
• Develop detailed requirements documents based for approved projects with the understanding that requirements drive development and testing
• Ensure all documentation (new development and maintenance) is complete, understandable and accessible
• Provide functional direction and clarifications as needed to the development teams
• Provide testing and review support to the QA group and the users during UAT
• Observe and enforce established IT controls for all change requests that need to be migrated to production environment
• Lead in problem analysis and provide assistance in the resolution of system issues
• Support strategic planning of systems and business processes
• Work with data and integration architects to coordinate business requirements
Requirements KNOWLEDGE, SKILLS, & ABILITIES REQUIRED:
• 7+ years of Project Management, Product Management, and Business Analyst experience, driving successful projects to completion and gathering and analyzing business requirements in order to meet strategic goals
• Strong communication skills (verbal and written) with the aptitude to communicate effectively in both individual and group settings regardless of audience
• Results driven, and take appropriate steps to achieve goals while taking ownership of situations as needed
• Proven ability to deliver timely, accurate work products and demonstrate good follow through
• Experience driving change and innovation by improving work product or process, and challenges established norms where appropriate
• Proven ability to build supportive and constructive relationships within and outside of the organization; takes the lead in inspiring others to work together for mutual benefit
• Excellent organizational skills with the ability to multi-task, prioritize and manage time effectively while also ensuring accuracy of work through attention to detail
• Strong knowledge of enterprise class software requirements including security, usability, and UI consistency
• Strong working knowledge and experience with business modeling and UML activity models or some other equivalent
EDUCATION & EXPERIENCE:
• B.S. in Computer Science or Information Systems or equivalent experience
• Excellent written and oral communication skills
• Ability to present ideas in business-friendly and user-friendly language
• Excellent interpersonal skills
• Ability to integrate and execute in a matrixed, team-oriented, open and collaborative environment
• Ability to work independently and as a team member
• Exceptional analytical, conceptual and problem-solving skills
• Ability to prioritize and execute tasks in a high-pressure environment
• Strong customer service orientation