Custom Orders Coordinator-Boston, MA

Customer Service (Fulfillment) Boston, Massachusetts


The Custom Orders Department is a specialized order processing department offering a variety of Value Added services to our publishers and distribution client publishers. Our mission is to process orders accurately and efficiently according to the customer’s specific requirements. The Custom Orders department manages orders and account profiles for 400+ customers each with its own unique set of requirements.


The Custom Orders Coordinator supports the daily functions of the department in preparing custom orders for processing, in monitoring the progress of the orders through shipment, and in resolving issues that may arise during the order fulfillment process. A typical workload for a coordinator carries an average of 100 active or pending orders depending on seasonality.



  • Manage order processing and fulfillment for all Compliance and Custom Order customers
  • Act as a contact point for HBG Sales, HBG Fulfillment Center, HBG Finance, and HBG’s Distribution Client Publishers
  • Coordinate projects, prepare work orders, and monitor progress with the HBG Fulfillment Center
  • Order account specific materials, ensure vendors are paid within established timeframes, and update departmental reports
  • Assist with general order entry as the need arises as well as perform other duties as assigned by Manager or Department Head



  • Strong verbal and written communication skills with the aptitude to communicate effectively in both individual and group settings regardless of audience
  • Excellent organizational skills with the ability to quickly and seamlessly shift priorities
  • Manage time effectively while also ensuring accuracy of work through attention to detail
  • Maintain consistent and accurate data across multiple platforms
  • Ability to handle multiple projects simultaneously and work in a fast-paced environment
  • Strong PC skills are required
  • Must be proficient in Microsoft Outlook and Microsoft Excel


  • College degree strongly preferred
  • Related experience is highly desired
  • Previous office experience a plus