Distribution Services Representative

Operations Boston, Massachusetts

Hachette Book Group is a leading trade publisher in the U.S., and a division of Hachette Livre, the third largest trade and educational publisher in the world. Headquartered in New York, HBG also has major offices in Boston, MA, Lebanon, IN, and Nashville, TN.  HBG publishes under the divisions of Little, Brown and Company, Little Brown Books for Young Readers, Grand Central Publishing, Orbit, Hachette Books, Hachette Nashville, and Hachette Audio.  HBG also provides a wide range of distribution, fulfillment, digital and sales services to a number of third party publishers.

Position Summary:

As the Distribution Services Representative, you will assist in the management of distribution client relationships between HBG and our client publishers.  This includes working with Account Managers in the department to coordinate sales, inventory, and operational needs for clients, in addition to provide reporting and data gathering support.  You will also be involved in managing client visits to our location, helping to present data, and capture action items from meeting discussions.

Essential Duties and Responsibilities:

  • Work with Account Managers to understand, predict, and fulfill client needs, as well as onboard new clients
  • Responsible for communication and flow of information between distribution clients and HBG operations and sales departments (to include but not limited to: title data management, order allocation, shipping/routing, order processes, inventory, promotional offers, and sales)
  • Enter and manipulate select orders
  • Independently monitor and manage 15+ client publisher email inboxes (via Zendesk)
  • Assist Account Managers with day to day ad hoc report requests or data requests from clients
  • Act as backup to other team members as necessary
  • Opportunity to take on more responsibility with specific clients

Knowledge, Skills, and Abilities Required:

  • Superior communication (written & verbal) and collaboration skills, with the ability to work and communicate effectively with both individuals and groups, at all levels of an organization
  • Must be results driven, and take appropriate steps to achieve goals while taking ownership of situations as needed
  • Proven ability to deliver timely, accurate work product and demonstrate good follow up and follow through
  • Excellent organizational skills, attention to detail, and accuracy in work
  • Flexibility to manage varying assignments simultaneously, with the ability to effectively prioritize as needs shift
  • Drives change and innovation by improving work product or process, and challenges established norms where appropriate
  • Strong desire and willingness to learn
  • Proven ability to build supportive and constructive relationships, both within and outside of the company; takes the lead in inspiring others to work together for mutual benefit
  • Strong computer skills are required (will work with Excel, PowerPoint, MicroStrategy, Zendesk)
  • Bachelor’s degree preferred