Consulting (Staff) Manager - Tokyo, Japan

Professional Services Tokyo, Japan


CONSULTING (STAFF) MANAGER

This role will be responsible for managing a staff of remote Guidewire field consultants who lead and execute the completion of software product implementation projects in the professional services arena, ensuring customer success. In this critical role, you will be responsible for onboarding and ongoing performance and development of a staff of consultants to ensure their success and continued development within Guidewire, and supporting resource/capacity planning of projects.
 

Additional responsibilities include the following:

  • Responsible for line management of a group of functional and technical consultants in APAC which covers Australia, China, Japan, New Zealand
  • Onboard new consultants, conduct quarterly (performance) check-ins, request/deliver feedback, and create/track individual development plans
  • Provide necessary coaching and ensure team members are receiving project mentoring
  • Engage in capacity/resource planning in coordination with staffing resource manager
  • Lead organizational efforts such as workforce planning, knowledge management, and succession planning
  • Participate in candidate interviews and hiring decisions
  • Manage performance issues and any arising internal conflict to resolution
  • Make recommendations for promotions and/or salary actions by gathering necessary feedback for informed decision-making
  • Ensure available training and collateral (e.g. new product roll-out or skills development) is communicated to staff
  • Monitor usage of paid time off and study leave to ensure compliance and ensure work/life balance
  • Coordinate and project manage completion of internal initiatives as assigned
  • Provide necessary mentoring and support to consultant as needed
  • Serves as mediator to internal issues and conflicting priorities for members of cross-functional teams focused on the delivery of new or existing solutions to clients

Qualifications:

  • Experience as a people manager in a consulting organization or similar services organization within a software product company. You may have come from a technical background, having moved into a people and project management capacity
  • Experience managing highly skilled remote consulting teams is highly desirable
  • Previous consulting background and experience in a technology environment a must  
  • Demonstrated success with aligning teams to meet company and functional objectives
  • Demonstrated success as a manager with ability to hire, mentor, coach and develop Consulting staff
  • Must be able to work in a fast paced and passionate environment
  • Excellent problem solving and communication skills
  • Bilingual J-E

Education Level

Bachelor's degree from a four-year college or university in a related field required

Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it’s applicable to the position.