Senior Technical Writer (Developer Documentation) - San Mateo, CA

Product Development San Mateo, California


Senior Technical Writer (Developer Documentation) - San Mateo (Jul 2019)

We're looking for talented and intellectually curious programmer writers for our team. Writers who can apply both intuitive and analytical thinking and quickly understand complex software. Writers who can visualize the big picture and brainstorm about edge cases. Writers who are technical enough to experiment with the product, test assumptions, write example code, and even dive into source code to figure out how something works.


As a technical writer on the Documentation team, you will:

Plan, design, and develop content for our on-premises and cloud-based solutions.
Write documentation for our applications, plugins, and APIs.
Work with geographically distributed teams of developers and product managers.
Contribute to content development efforts and to departmental projects and initiatives.
Collaborate with Documentation team members in other locations.

To succeed in this role, you must have excellent communication skills, strong technical skills, a hands-on approach, and a self-motivated attitude. Expect to work in a fast-changing, flexible environment, and to use your own judgment extensively.


Required skills and experience

5+ years of experience writing developer documentation for enterprise software products
Excellent writing and communication skills
Knowledge of API protocols and standards such as REST and WS-I
Knowledge of structured topic-based authoring, such as DITA, and standard industry practices in information development and delivery
Familiarity with HTML, CSS, XML, and related web technologies
Ability to understand object-oriented-programming code (ideally Java)
Ability to write code to test assumptions and for short documentation examples
Ability to plan and prioritize multiple tasks to meet deadlines
Ability to elicit information from experts and learn independently through research and experimentation
BA/BS in Technical Writing, English, Computer Science, or related degree or comparable experience


Preferably, candidates also have some of the following:

Experience with Git, Swagger, Markdown, and static site generators
Experience with web applications and databases
Experience creating videos, walk-throughs, UI text, online help, and other user assistance for SaaS applications
Experience working in an Agile environment


About the Documentation team

The Documentation team creates and publishes content that helps our users understand technical and business concepts and successfully deploy, customize, and use Guidewire products.

Our audience includes business analysts, technical consultants, and various levels of programmers. Writers must deeply understand the end-to-end behavior of our product features and functionality as well as related configuration files and APIs.


About Guidewire

Guidewire delivers the industry platform that P&C insurers rely upon to adapt and succeed in a time of accelerating change—and to ensure that every customer succeeds in the journey. We provide the software, services, and partner ecosystem to enable our customers to run, differentiate, and grow their business.

Guidewire InsurancePlatform provides the standard upon which insurers can engage their customers, optimize their operations, drive smart decisions, and innovate quickly. We are privileged to serve more than 350 P&C insurers in 32 countries. We invest heavily in R&D to build a technology platform that combines three elements—core processing, data and analytics, and digital engagement—to enhance insurers’ ability to engage and empower their customers and employees.

We believe we have a good idea about what makes a fulfilling work life for employees: meaningful work, quality products, good work-life balance, and plenty of freedom to innovate and create. We were recently honored with a Glassdoor Employees’ Choice Award for Best Places to Work in 2018.

The company is headquartered in San Mateo, California and is publicly traded under the symbol GWRE.


Seem Like a Good Fit?

If you’re excited by the same things we are, we want to hear from you today! To see job listings and testimonials from employees about what it’s like to work at Guidewire, go to http://careers.guidewire.com.




Intermediate to Senior

Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it’s applicable to the position.