Position Summary:  

As a member of the firm-wide Accounting Department, the AP (Accounts Payable) Helpdesk will provide support related to the accounts payable process.  This position will respond to internal client inquiries, process invoices, reconcile vendor statements, and ensure compliance with company policies.     

    

Duties & Responsibilities:     

• Responsible for performing all the related tasks associated with the AP Helpdesk process that may include but are not limited to: resolving incoming inquiries by phone, email, and Quest; requesting copies of vendor invoices or statements; and correcting invoice posting errors in a timely accurate process
• Monitors, maintains and delivers exceptional client service with high quality standards to meet or exceed client expectations
• Reviews and identifies possible exceptions on specific processes
• Analyzes and follows up on outstanding issues to avoid overdue requests, communicates issues accurately that may affect payment processing. Investigates and initiates queries with the vendors promptly  as needed  
• Communicates and escalates issues to leadership as appropriate
• Works extensively on reducing query volumes; provides innovative solution of query management
• Continuously works on enhancing the quality of responses through helpdesk management process
• Develops effective working relationships with both internal departments and vendors and understands the urgency and impact on both vendors and the firm
• Investigates and resolves invoice mismatches in the system or rejects/returns invoices as per agreed procedure
• Provides information on status of invoices and/or payments
• Responds to supplier’s queries, major discrepancies, and provides vendors clarification with respect to rejected payments

     

Skills & Competencies:     

     

• Excellent interpersonal and communication skills (oral and written), professional demeanor and presentation
• Proactive in seeking innovative ways in which to help others, including problem anticipation and resolution
• Ability to establish and maintain effective working relationships with all levels of the organization and collaborate well in a team
• Analytical with strong problem-solving skills, takes initiative, strong accountability and uses good judgment, excellent follow-up skills
• Ability to analyze and make recommendations to improve internal processes; define, document, and develop process flow
• High attention to detail, outstanding organizational skills and the ability to manage time effectively
• Ability to successfully adapt to changing priorities and work demands in a fast-paced environment
• Position also requires the ability to work under pressure to meet strict deadlines, effectively prioritize multiple tasks

   

     

Qualifications & Prior Experience:     

     

• Bachelor's Degree in Accounting or equivalent experience in related field preferred
• Five to seven years of progressive accounting experience with focus on accounts payable or general accounting experience
• Five to seven years experience in customer service roles
• Solid understanding of accounting -related principles, internal controls, and AP experience in large or mid-size legal or professional services industry preferred; understanding of Purchase to Pay process and data workflows
• Highly proficient in Windows-based software and Microsoft Office Suite applications including Word, PowerPoint, Excel and Outlook
• Exceptional computer skills with the ability to learn new software applications quickly
• Experience with special applications (CMS/Aderant Expert, Concur, Quest) preferred