Performance Executive, Digital Operations (Ad Ops)

Data & Analytics London, England


Position at Wavemaker

Wavemaker is a global network that operates locally in over 90 countries and 139 offices. We are aligned behind our purchase journey obsession, and we help our clients translate audience behaviours and insights in to smart decisions for today and tomorrow.  Our commitment to our clients it to be the “Future Makers’.  We demonstrate this in how we think, how we work and our relationship to technology and content to better serve their needs.  We are leading the way in re-inventing the role of a media agency in the digital age, embracing media planning and buying, but fit for the modern marketing requirements of seamlessly connecting media, content and technology.

To do this, we attract experts from diverse backgrounds that can share in our vision for the future.

We believe in the essential relationship between the vitality of our 8,500 people and our commercial success.  This can best be encapsulated in the values we uphold, and the way in which we demonstrate our commitment to them.  We are Passionate, Agile, Collaborative, Entrepreneurial and Diverse (PACED)

With PACED as our backdrop, we require our people to be self-starters, with high standards. We know that ‘great teams still have star players’, and we expect everyone to bring their own uniqueness to the party and contribute their value with their own flair.  We do not tolerate exclusion of team members and their ideas.  We are here to make waves with our clients, and we can only do that as a collective.

About the Digital Operations Team: 

Digital Operations is part of the Client Solutions EMEA Performance team and is responsible for clients, generally within the EMEA regions. Digital Operations provide full ad operations services to all Wavemaker clients, from post-planning to campaign implementation, maintenance and reporting. Digital Operations provide 1st and 3rd party conversion tracking and web-analytics services to ensure holistic campaign performance from all digital channels.

Objectives of the role: 

The Performance Executive within Digital Operations is primarily responsible for the management of digital campaigns across EMEA clients. As a member of the team, you will ensure that we have the best in class Ad Operations processes, tools and technologies to deliver against client & Wavemaker strategies.

You will be a primary point of contact for your clients and internal customers alike so as to better understand their needs and to offer consultancy around the optimal level of Ad Operations services & support, including but not limited to: user journey tracking, interfacing with DMPs, tracking viewability, verification and other important issues facing a truly digital agency.

Ad Operations and the data it generates is core to our Digital and Data strategy and this pivotal role also supports the driving forward of the agency’s ability to offer our clients the best service.

Key responsibilities:

Campaign Management
  • Take responsibility for the implementation and trafficking of mediacampaigns within 3rd Party Ad Serving programs, liaising where required with partners such as Atlas, DoubleClick, and Sizmek etc.
  • Ensure all campaigns have been tagged appropriately for accurate tracking 
  • Be the primary operational contact 

 Customer Service

  • Support the Digital Operations Team in maintaining a consistent, best in class, system of Ad Operations customer services, documented workflows, best practices, processes and proactive communications with all internal and external customers

What we're looking for:

  • A passion for digital advertising and ad ops
  • Must possess a passion for problem solving, an eye for detail, patience and the ability to multitask
  • Excellent Excel skills - familiarity with the basics of data manipulation and digital advertising reporting
  • Highly motivated with a “can-do” attitude
  • Organised, detail & process oriented approach
  • Ability to work well under pressure and to tight deadlines


We'd love to hear from you. Hit the apply button to submit your details. 

We are an equal opportunities employer. All GroupM agencies are equal opportunities employers and welcome applications from all suitably qualified persons regardless of their race, gender identity, disability, culture/religion/belief, sexual orientation or age.