Systems Operations Manager

Information Technology London, England


Position at GroupM

About Us:

You might know that GroupM is ‘the world leading investment group’ - but what does this actually mean? Put simply, one in three adverts you’ll see online or out and about in public has been channelled through our network.  We’re also home to some of the best and biggest agency brands in media - Wavemaker, Mediacom, m/SIX, Mindshare and Xaxis so we have a pretty big responsibility on our shoulders.  If that wasn’t enough, GroupM is also a Top Employer ( meaning that we really value our employees’ wellbeing, we lead and develop our talent.  Considering we’re the only media agency network to have this accreditation, we hope you’ll consider joining us in your next career move.

If you’d like to know more about life at GroupM, you can search for ‘GroupM UK Careers’ on all major social media platforms.


About the role:

We have a great opportunity to join our central Technology Operations team, based in our fantastic Red Lion Square head office in Holborn.  The Technology Operations Team provide IT Services that exploit our assets, capabilities and resources to enable the technology platforms and the people at GroupM to achieve business outcomes with minimal constraint.

This is an incredibly varied role encompassing Vendor and Request Management, Audit, Project Initiation, Service Transition, Continual Improvement and Incident Management. You will guide and support the Technology Operations team to ensure they deliver a customer focused, proactive, cost effective and reliable service.

Who we’re looking for:

As we’re looking for someone who can jump straight into the team at a very busy time, you’ll ideally have previous experience in a technical operations role. You will have managed both suppliers and teams and be able to engage with clients at all levels. We’re looking for someone who is capable of creating release documentation and has previously developed and maintained applications developed in a Server environment.

It would be perfect if you’ve worked in a similar media, marketing or creative agency, but we’re more interested in you as a person, your technical skills and what you feel you can bring to the role.  A good sense of humour and fun is essential and the ability to remain focussed and maintain momentum to achieve results is a must.  We’re ideally looking for someone with a certification in ITIL foundation level however if you have worked in an ITIL environment previously we’d still love to hear from you.

How to apply:

If you’d like to apply please do so via this advertisement or you can speak to Oliva Woodhead if you have any initial questions. (

We are an equal opportunities employer. All GroupM agencies are equal opportunities employers and welcome applications from all suitably qualified persons regardless of their race, gender identity, disability, culture/religion/belief, sexual orientation or age.