Journey Delivery Account Director

Media Planning Manchester, Manchester


Position at Wavemaker


Strategic priorities:     Retain more and drive revenue

Internal articulation:   We are the voice of the client

What we do:                The core role for Journey Delivery is to lead multi-faceted complex businesses - deliver great service by leading exceptional client teams.

In journey delivery we are…

  • Project managers
  • Facilitators – making things happen
  • The standard bearer of quality output
  • The clients trusted business partner (accessible, trusted & opinionated)
  • The motivator, connector & inspiration (internally and externally)

Our team is responsible for….

  • Managing all team outputs (quality control)
  • Motivating, inspiring and empowering the client teams
  • Story telling and selling the ideas (working with Journey Design)
  • TRR – response rates, sharing and 90 day action plans
  • RDP (Client Growth Plans) – ownership with weekly updates, recognising opportunities
  • Developing a contact strategy through thought leadership collateral, category insights and industry news
  • Forecasting
  • Financial control – PIQs, Debtors, fees, invoicing etc….
  • Client entertainment and events
  • Managing and building relationships with client’s other agencies (Creative/PR/Content….)


  • Gives feedback
  • Inspirational
  • Super organised
  • Highly visible in the agency
  • Self-motivating
  • Curious & inquisitive

We are succeeding when….

  • Increase or maintain our TRR scores
  • Positive SLA results
  • Achievement of PRF
  • RDP – completed and utilised
  • We win lots of BVU awards

An Account Directors must...

  • Build strong, effective relationships and a close rapport with clients engendering a relationship of trusted advisor
  • Demonstrate a strong commercial focus
  • Add individual value to the agency
  • Own a strong internal profile across the agency
  • Demonstrate an agility to keep up to speed with the industry

We are an equal opportunities employer. All GroupM agencies are equal opportunities employers and welcome applications from all suitably qualified persons regardless of their race, gender identity, disability, culture/religion/belief, sexual orientation or age.