Service Design Lead for Flip Studio

Advertising & Creative Services Copenhagen, Denmark


Position at GroupM

Flip Studio is a new customer experience company: We combine human insights and technology to create the next generation of customer experiences. 

We’re looking for a Service Design Lead who can strengthen and expand the studio’s service design offering. Can you discover and design better human experiences? Then we’re looking for you.

What do we expect from you?

  • Ability to strengthen and expand the studio’s service design offering, both as process and delivery
  • Strong people leadership skills with the ability to motivate and empower colleagues and stakeholders
  • Already work at a senior or director level with +5 years of relevant consultancy experience
  • Experience in leading agile teams to ensure high design quality and high people satisfaction
  • Methodology leadership and how to transform them into everyday operations
  • Experience in owning the full project scope: Client relationship, process and execution
  • Readiness to travel
  • A wide curiosity towards data, technology, media, marketing and business transformation

 What can you expect from us?

  • A unique position to lead the service design offering within Flip Studio
  • A culture defined by trust, autonomy, informal professionalism and strong relations to both colleagues and clients
  • A chance to work in a studio 100% focused on customer experience
  • The challenge of working with some of Scandinavia’s biggest and boldest brands
  • An everyday studio life with all the benefits from GroupM
  • Global career opportunities within GroupM and WPP

What to do now? 

  • Send your motivated application and CV
  • Deadline March 7th, 2018
  • Please note we will interview potential candidates throughout the process, so do not hesitate to apply
Flip Studio is an independent customer experience company supported by GroupM, the number one global media investment management group.