Journey Delivery - Account Manager - Manchester

Media Planning & Implementational Planning Manchester, Manchester









Internal articulation:We are the voice of the client (We are client service)

What we do:The core role for Journey Delivery is to lead multi-faceted complex businesses - deliver great service by leading exceptional client teams across the agency.


In journey delivery we are…

Project managers

Facilitators – making things happen

The standard bearer of quality output

The clients trusted business partner (accessible, trusted & opinionated)

The motivator, connector & inspirer (internally and externally)


Our team is responsible for….

Managing all team outputs (quality control)

Motivating, inspiring and empowering the client teams

Storying telling and selling the ideas (working with Journey Design - Planning)

Vantage (Client Survey) – response rates, sharing and 90 day action plans

Developing a contact strategy through thought leadership collateral, category insights and industry news.


Financial control – PIQs, Debtors, fees, invoicing etc….

Client entertainment and events

Managing and building relationships with client’s other agencies (Creative/PR/Content etc….)







Gives feedback


Super organised

Highly visible in the agency


Curious & inquisitive


We are succeeding when….

Increase or maintain our Vantage scores

Positive SLA results

Achievement of PRF

We win lots of BVU awards (internal and external awards)

An Account Manager must

Build strong, effective relationships and a close rapport with clients engendering a relationship of trusted advisor

Demonstrate a strong commercial focus

Add individual value to the agency

Own a strong internal profile across the agency

Demonstrate an agility to keep up to speed with the industry




GroupM is an equal opportunity employer. We view every individual as exactly that, individual. We hire despite peoples differences, not because of them. We understand that inclusion is more than just diversity. We celebrate the fact that everyone is unique. That’s what makes us so good at what we do. At GroupM we pride ourselves on being a company that can truly represent the global clients we work with.

If you need assistance or an accommodation due to a disability, you can email us via