EssenceMediacom | Associate Client Director
About the role
The Client Services team is responsible for creating and enhancing the conditions by which our clients love our work through building strong and lasting relationships, living and breathing their business, understanding the broader context of marketing, knowing the levers of digital media, and driving and orchestrating the campaign delivery process.
Some of the things we’d like you to do
- Drive relationships with the day-to-day clients and confidently field and manage requests, input and feedback
- Manage expectations with clients and ensure every deliverable is documented and disseminated to the broader team
- Assist in managing client satisfaction and identifying any issues or barriers and escalate as necessary
- Understand client billing process and ensure team compliance
- Engage with clients to define actionable briefs for select campaigns, and assist with larger / complex campaign briefs
- Run a daily agency-only collaboration session and a weekly client status
- Create campaign timelines, identifying key milestones and checkpoints
- Coordinate and facilitate with discipline practices (e.g. strategy, analytics) to ensure campaign deliverables meet client expectations
- Provide project management support during the campaign lifecycle to ensure on time completion of deliverables, coordinate across practices, identify potential risks and issues, and escalate to Client Service senior leadership as necessary
- Partner with senior management on the development of operational guidelines including staffing / scoping and financials
- Serve as the direct manager of 1-2 reports including outlining annual performance goals and monitoring and encouraging career development opportunities
- Provide timely and actionable feedback to the broader client team to aid in their development and improvement
What you can expect from us:
- You get to work on super fun, global, iconic brands!
- Entrepreneurial culture
- Fun on the job, with an extremely motivated team
- You will operate in a seamlessly integrated way across strategy, planning, investment, creative, business sciences and analytics, data and technology.
- You will join a world class team committed to establishing a new high water mark in the media industry.
- We are committed to the growth of our people as a means to unleash the potential of Google’s business. We are invested in whole-person wellbeing, values and behaviors that reflect our mission and purpose, and providing the tools and systems needed to do the best work of your career. This is a team empowered by limitless possibilities.
- We challenge conventional thinking to build, propel, and supercharge our clients’ businesses at scale and lead our industry in critical areas such as diversity, equity, inclusion, and sustainability.
- You are tasked with big goals: building breakthrough growth for brands and leading with breakthrough thinking in our industry. Our people are at the heart of this work because their ideas will enable us to decode the intersections of people, content, and technology to bring our aspirations to life. Our success is down to our eclectic, diverse, and talented people.
- This is a place for you to grow your career and expand your horizons. We are committed to building an agency culture that supports our people, puts diversity at the forefront of our operations, and creates opportunity for all. This collective culture will be our “new power” where ideas are freely exchanged, and collaboration is actively encouraged in a place where you can innovate in our hyperconnected world.
Apply now and send your CV via the link!