EssenceMediacom | Social Account Manager - Producer
Hello. We are EssenceMediacom. GroupM’s newest and largest agency, committed to delivering marketing breakthroughs for brands. We have disrupted the old models across media, creative, innovation and analytics to find new opportunities for advertisers and deliver truly integrated media solutions. Born out of two pioneering agencies, EssenceMediacom fuses Essence’s performance, data, analytics, and creative technology DNA with MediaCom’s scaled multichannel audience planning and strategic media expertise.We are on the hunt for a dynamic Social Media Account Manager to join our vibrant team.
This role is pivotal in nurturing client relationships, ensuring the seamless delivery of social media and creative services that exceed expectations and achieve campaign goals.
What will make you succeed
What will make you succeed
- Build and maintain strong, long-lasting client relationships, understanding their needs, business objectives and consistently delivering high-quality service.
- Serve as the day-to-day point of contact for a portfolio of clients, managing all aspects of their social media presence.
- Coordinate with the social & creatives team to ensure timely and successful delivery of our solutions according to customer needs and objectives.
- Oversee the execution of social media campaigns, from content creation to distribution across platforms such as TikTok, Facebook, Instagram, Twitter, LinkedIn, and more.
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Forecast and track key account metrics, analysing campaign performance to identify growth opportunities.
- Work with internal teams and finance to ensure projects are delivered on time and on budget, developing SOWs, tracking time and ensuring a smooth billing process for the client.
- Resolve client issues and concerns promptly, acting as a liaison between the client and the creative team to ensure client satisfaction.
- Keep abreast of social media trends and best practices, providing clients with insights and recommendations tailored to their brand.
- Minimum of 3 years of experience in social media management within a client services or agency environment.
- Bachelor's degree in marketing, Communications, Business, or a related discipline.
- Proven track record of maintaining and growing client relationships in a dynamic setting.
- Proven experience in account management, specifically within the realm of social media and creative services.
- Strong interpersonal skills with an aptitude for building rapport with clients and maintaining strong working relationships.
- A track record of managing multiple projects simultaneously while paying strict attention to detail.
- Excellent verbal and written communication skills, with the ability to convey complex ideas effectively.
- A proactive approach to problem-solving and a strong desire to deliver value to clients.
- Proficiency in using social media platforms and analytics tools to gauge campaign success and client reporting.
About Creative Futures
EssenceMediacom Creative Futures works at the intersection of creative, data and technology, and media to drive relevance for brands.
Not disruptive or annoying, we strive to reshape how brands connect with consumers by creating advertising that is relevant and useful to the end user. Our data-driven and insight-led approach truly delivers on the promise of 'right moment, right message’. We are the integration of content and context, and deliver 21st century creative through:
Cultural Relevance: Ensuring our clients are active in the places and spaces their audiences are most passionate about
Platform Relevance: Unlocking the full power of emerging platforms and channels
Advertising Relevance: Transforming the performance of paid advertising, through creativity.
Our proposition isn’t about creating better ads, but rather capitalizing on new media and behaviours to drive breakthrough relevance.
Creative Futures ambition is to become the world’s leading integrated global creative capability built to meet the demands of the new communications economy.
What we can offer you
- Our ‘Strive’ flexible working policy
- Learning and Development Academy
- WPP Global Employee Discounts
- Reconnect Program (work in our offices overseas)
- Industry leading parental leave
- Birthday leave, Summer and Breakthrough days
- Culture initiatives across the year
- DE&I program
Apply now and send your CV via the link!