GroupM | Group Head - Talent Operations
We are seeking a dedicated and meticulous HR Operations Specialist to join our team. This critical role is responsible for ensuring the integrity of all employee data across our HR Information System (HRIS) and other HR systems. The successful candidate will play a pivotal role in enhancing the overall employee experience by managing various HR functions. The key responsibilities include:
Job Title
Talent Operations Specialist / HR Operations Specialist
Reporting of the role
This role reports to Sr. Director - Talent Operations
3 best things about the job:
- The company – a great opportunity to sharpen your HR skills in the world’s leading media agency group
- The pace – no two days will feel the same. You will have a highly social, fast-paced job, providing first class service to the incredible talent inside our agencies
- The potential – the scope for this role is never-ending, you will learn from best practices and have scope to implement it, both regional and PAN India
In this role, your goals will be:
In three months:
- Demonstrating a strong eye for detail to ensure accuracy and consistent delivery on all the assigned areas.
- Developing open, frank, and positive relationships with colleagues throughout GroupM Talent Team, Finance, IT and Admin.
- Building a solid understanding of GroupM, and our agencies, and their policies and procedures.
In six months:
- Building trusted relationships with the Vendor, having built credibility as reliable and responsive partner.
- Coordinating and liaising with the vendor effectively.
In 12 months:
- You would have successfully implemented few process improvements to enhance employee experience in alignment with GroupM HR strategy
What your day job looks like at GroupM:
1. Data Integrity Stewardship:
- Maintain the highest standards of accuracy and reliability in our employee data within the HRIS and other HR systems.
2. Performance Review Coordination:
- Oversee the timely execution of performance reviews as per the calendar.
- Manage the processing of bi-annual and off-cycle increments, performance incentives, and other payouts.
3. Background Verification Coordination:
- Collaborate with the employee background verification vendor to ensure timely closure of reports.
- Act as a liaison between the vendor and internal stakeholders for handling exceptions.
4. Stakeholder Collaboration:
- Collaborate effectively with all stakeholders, fostering strong relationships with employees, management, and other departments to ensure a superior employee experience.
5. Vendor Relationship Management:
- Manage relationships with third-party vendors.
- Ensure associates on third-party payroll receive their salaries and reimbursements as well as FNF on schedule.
6. Process Improvement:
- Identify gaps and opportunities for process improvements with a focus on automation and digitization.
- Manage end-to-end process improvements to enhance operational efficiency.
7. HR Operations Process Metrics:
- Establish and own HR operations process metrics.
- Identify key trends and drive continuous improvements.
8. Project Management and Collaboration:
- Work closely with business partners to translate their needs into system requirements.
9. Automation and Digitization:
- Identify opportunities for automation and digitization within existing processes, ensuring they are robust and technology driven.
10. Stakeholder Collaboration:
- Collaborate effectively with all stakeholders, fostering strong relationships with employees, management, and other departments to ensure a superior employee experience.
Qualifications:
Bachelor's or Master’s degree in Human Resources or a related field.
Proven experience in HR operations, data management, and process improvement.
Strong analytical and problem-solving skills.
Exceptional communication and interpersonal skills.
Familiarity with HRIS and HR technologies.
Commitment to upholding the highest standards of compliance and data integrity.
Join our team to make a meaningful impact on the employee experience while playing a vital role in ensuring the integrity, efficiency, and compliance of our HR operations.
What you’ll bring:
- Proven experience in HR operations, data management, and process improvement.
- Strong analytical and problem-solving skills.
- Exceptional communication and interpersonal skills.
- Familiarity with HRIS, HR technologies, Background Verification process and Onboarding process.
- Calm and methodical with brilliant attention to detail
- Ability to multitask and prioritize tasks for self and team.
- Ability to self-manage, with a positive manner and a strong team and delivery focus.
- Ability to perform in a collaborative, fast-paced matrix organization.
- Commitment to upholding the highest standards of compliance and data integrity.
- Join our team to make a meaningful impact on the employee experience while playing a vital role in ensuring the integrity, efficiency, and compliance of our HR operations.
Minimum qualifications:
- Preferably have MBA or Post Graduate Degree in HR from any reputed institute.
- Certification in analytics and/or process automation tools will have an edge over others.
- 8-12 years of relevant experience.
More about GroupM
GroupM leads and shapes media markets by delivering performance enhancing media products and services, powered by data and technology. Our global network agencies and businesses enable our people to work collaboratively across borders with the best in class, providing them the opportunity to accelerate their progress and development. We are not limited by teams or geographies; our scale and diverse range of clients lets us be more adventurous with our business and talent. We give our talent the space, support, and tools to innovate and grow.
Discover more about GroupM at www.groupm.com
Follow @GroupMAPAC on Twitter
Follow GroupM on LinkedIn - https://www.linkedin.com/company/groupm
About India
2020 brought opportunities for brands to innovate because of which we saw an evolving media stack. The growth of digital is set to soar high because of changing consumer habits. With approximately 500 million smartphone users, low-priced data plans, 45 to 50 million e-commerce shoppers, approximately 60 OTT offerings and a young population, India is a mobile-first internet market. It is also one of the top 10 ad spend markets in the world and is set to climb the ranks. Global big tech corporations have made considerable investments in top e-commerce/retail ventures and Indian start-ups, blurring the lines between social media, e-commerce and mobile payments, resulting in disruption on an unimaginable scale.
At GroupM India, there’s never a dull moment between juggling client requests, managing vendor partners and having fun with your team. We believe in tackling challenges head-on and getting things done.
GroupM is an equal opportunity employer. We view everyone as an individual and we understand that inclusion is more than just diversity – it’s about belonging. We celebrate the fact that everyone is unique and that’s what makes us so good at what we do. We pride ourselves on being a company that embraces difference and truly represents the global clients we work with.