Director, Client Leadership
OpenMind by WPP is an integrated agency model drawing on talent from across WPP. It has been created to accelerate the global transformation for Nestlé’s media function. Core to the solution is the best data and technology capabilities, fuelled by WPP’s investment in AI, to maximise the impact of Nestlé media investment.
You will be part of GroupM based in Bangkok. You will be responsible for maintaining key relationships across OpenMind; our GroupM business Acceleration; and with our priority digital partners. The purpose of these relationships are to stay on top of the opportunities available for our clients and how they can be packaged in line with their maturity roadmaps.
Overview of job
The Director, Client Leadership as a lead to steward the business and deliver against client objectives and satisfaction. This entails management of internal business deliverables (e.g. invoice management, fee billing, input to P&L, address audits, etc.) and management of staff (e.g. interviewing/hiring, performance reviews, assignment recommendations, etc.)
The Director, Client Leadership as a lead to steward the business and deliver against client objectives and satisfaction. This entails management of internal business deliverables (e.g. invoice management, fee billing, input to P&L, address audits, etc.) and management of staff (e.g. interviewing/hiring, performance reviews, assignment recommendations, etc.)
Reporting of the role : This role reports to the Managing Partner
3 best things about the job:
- Utilize an in-depth knowledge on client category, brands and specific client requests and needs to provide appropriate input and direction to the agency units driving the entire value exchange process
- Lead account ‘project manager’ for the entire business accountable for achieving deadlines across all campaigns and deliverables
- Act as key liaison accountable for the entire work product (for assigned client brands) among each business unit (Business Planning, Invention and Exchange) that contribute to the overall media plan development process both internal and external
Measures of success :
In 3 months, you would have: Started to build relationships with the key decision makers within the client and agency organisations
In 6 months, you would have: Proven yourself as a reliable point of contact for client stakeholders
In 12 months, you would have: To anticipate what is needed to stay on track to secure, grow and solidifying client relations, and to take action appropriately
Responsibilities of the role:
- Integrates understanding into the work to make decisions on the business
- Filters and adapts the different options and applies good judgement combined with hard facts to select which ideas will produce the best results
- Leads the Client by helping them understand agency's perspectives and insights and gaining their agreement to a shared vision of how to address the client's objectives
- Builds team effectiveness by providing a clear definition of what’s expected and identifying the people with the right skills and capabilities from across the global network.
- Coaches others by assessing an individual's strengths and areas for development and encouraging a free exchange of constructive feedback. Pushes down decision-making and avoids taking charge unless absolutely necessary.
- Continuously seeks to broaden network of business relationships to promote the goals including , for example, participation at conferences, interviews, industry awards.
- Takes entrepreneurial calculated risks and acts on opportunities that lead to significant gains for the business
- Identifies and actions opportunities to grow profitable revenue
- Anticipates the future and takes decisive action to create opportunities or minimize potential problem
- Pre-sells by soliciting the involvement of key people in advance to build ownership
What you will need:
- More than 3 years experience as the senior contact on key accounts that the main services focus on media plans and key tactics
- Broad background , exposure to and experience in the entire research, planning and implementation process
- Familiarity with all media and approaches in Business Planning, Invention and The Exchange
- Significant experience at all levels of agency-client relationships
- Strong quantitative and analytical skills
- Excellent verbal and written communication skills
- Proficiency with Microsoft Excel, Word, and PowerPoint
More about GroupM Thailand
In a population of 69 million people, Thailand’s mobile penetration is at a whopping 120% with smart phone penetration at 50%. Digital spend has grown 38% year-on-year and most people are now accessing the internet via mobile devices. Bangkok is one of the top Facebook cities in the world and Thailand ranks high in time spend viewing YouTube.
The audience fragmentation, following years of a virtual FTA TV duopoly, is creating huge trading and content opportunities. Thailand is one of the fastest-growing media markets in the region. Those looking for a rewarding and dynamic career in media have no better place to be than Thailand.
GroupM is an equal opportunity employer. We view everyone as an individual and we understand that inclusion is more than just diversity – it’s about belonging. We celebrate the fact that everyone is unique and that’s what makes us so good at what we do. We pride ourselves on being a company that embraces difference and truly represents the global clients we work with.
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