Sr Systems Engineer , IT Applications

Platform and Services Chicago, Illinois


Position at Gogo Commercial Aviation


  • Administer and maintain JIRA and Confluence environments, involving creation and management of custom, complex projects, workflows, security schemes, custom fields, dashboards and reports configurations.
  • Provide assistance, advice, problem solving and technical information to internal customers on the supported application platforms.
  • Provide training to the business on supported application platforms and capabilities
  • Support the Office 365 application suite and provide assistance and training to the business community.
  • Perform application maintenance
  • Experience with JIRA integrations such as Git, TaskTop Hub
  • Experience developing rest API
  • Experience with Confluence integrations such as Lucid Chart
  • Administer and maintain other enterprise applications for the environment
  • Create, maintain and support dashboards and advanced filters for end users reporting capabilities.
  • Locate and define new process improvement opportunities.
  • Systems monitoring, proactively supporting the environment and responding to alert events as required.
  • Provide 24/7 on-call support for systems related outages


  • Experience with JIRA and Confluence administration and support
  • Experience with administration and support of IIS and web-based applications
  • Solid understanding of and experience with workflows, permissions, screen schemes, etc.
  • Experience with JIRA plugins, deployment, upgrades and maintenance
  • Experience integrating JIRA with Atlassian Confluence
  • Knowledge and experience with Java, Apache Tomcat, and Linux
  • Knowledge and experience with Windows Server and IIS
  • Demonstrated excellent communication skills including the ability to effectively communicate with internal and external customers
  • Energetic and ability to work in a fast-changing dynamic agile environment
  • Understanding of the SDLC and project management methodologies
  • Knowledge and experience with Office 365 and the application suite offerings

Essential Skills:

  • Excellent problem-solving skills
  • Must be self-motivated and eager to learn.
  • Energetic and ability to work in a fast-changing dynamic agile environment
  • Proven success in contributing to a team-oriented environment
  • Excellent communication (written and oral) and interpersonal skills
  • Demonstrated ability to effectively coordinate multiple priorities in a dynamic environment
  • Excellent people skills, with an ability to partner with a diverse leadership team

Gogo’s worldwide inflight Wi-Fi services have made internet and video entertainment a regular part of flying. We are a diverse group of technologists, marketers, strategists, and any other function you can think of- all working together in extraordinary harmony. And that’s just the beginning.

We connect the aviation industry and its travelers with innovative technology and applications, and we do it all in a high-energy environment that welcomes the next challenge. Be prepared for a dynamic ride with people who are passionate about what they’re building. 

Gogo is an equal opportunity employer and works in compliance with both federal and state laws. We are committed to the concept regarding Equal Employment opportunity. Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition or disability.  The EEO is the law and is available here.

Gogo participates in E-Verify. Details in 
English and Spanish. Right to Work Statement in English and Spanish.