Corp IT, Support Analyst

Information Technology Chicago, Illinois


Position at Gogo Commercial Aviation

Key Responsibilities:

  • Handling day to day helpdesk support issues;
  • Troubleshooting software, hardware, application issues;
  • Hardware & Software Installations (Desktop);
  • Imaging / Reimaging of Laptops for deployment;
  • Patch Management deployment - Software Package installations;
  • Document and publish documentation in our internal knowledgebase;
  • Timely and of high quality response to support requests;
  • Collaborate with colleagues to achieve superior customer service;
  • Develop skills to become progressively proficient within areas of responsibility
  • Install and maintain Audio/Visual equipment in the various training and conference rooms
  • Managing processes for onboarding and offboarding of employees and contractors
  • Support specialty A/V meetings and conference setups


  • Associate degree or equivalent work experience
  • 1+ year of technical help desk support experience
  • Ability to lift 60lbs
  • Ability to work varying shifts/on-call schedule
  • Valid driver’s license and good driving record
  • Your own reliable transportation
  • Ability to travel domestically and internationally

Skills, Experience and Talents:

  • Hands-on technical help desk support experience to include:
  • Strong knowledge of Windows and Mac operating systems
  • Understanding of the entire Microsoft Office 365 suite of applications;
  • General Network troubleshooting skills (IP, Switch, Cabling, etc…);
  • Imaging / Application Deployments (SCCM, JAMF)
  • Knowledge of MS Active Directory (Groups, Policies, Security, etc.);
  • Knowledge of Microsoft Domain Concepts;
  • Current A+ Certification or the ability to obtain one within the first 6 months of employment;
  • Problem solving and troubleshooting skills;
  • Requirement gathering and analysis skills;
  • Experience with Skype for Business
  • Familiarity with IP telephony and mobile device support;
  • Self-motivated and insatiable hunger to learn.
  • Experience with Enterprise Audio/Video conferencing (Configuration, Troubleshooting, Support, Training)

Additional Considerations:

  • ZenDesk, SCCM, Attlassian Jira / Confluence, SharePoint familiarity;
  • Certifications in Windows 10, Network+, and/ or Microsoft Server Technologies;
  • Understanding of Linux based Systems.

Gogo is the inflight internet company. Our worldwide inflight Wi-Fi services have made internet and video entertainment a regular part of flying. We are a diverse and mission-minded group of professionals all working together in extraordinary harmony. And that’s just the beginning.

We connect the aviation industry and air travelers with innovative technology and applications, and we do it all in a high-energy environment that welcomes the next challenge. Be prepared to join a performance-obsessed team that is passionate about bringing the internet to every device, every flight, everywhere.


Equal Opportunity Employer/Vets/Disabled

Gogo participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.