Inside Sales Coordinator

Business Development, Sales and Strategy Broomfield, Colorado


Position at Gogo Business Aviation

The primary role of the Business Aviation Inside Sales Coordinator is to coordinate sales orders, return orders, and general dealer/customer requests.  You will process purchase orders in the company order entry and tracking system.  You will also maintain close communication and coordination with the Regional Sales Managers, OEM Managers and cross functional teams including customer operations,  production and shipping. 
You will ensure a high level of accuracy and responsiveness at all times.  Flexibility is required to meet the changing needs of our customers.  The position also provides internal support to Gogo Sales and Marketing Teams.

How will you make a difference?

  • Coordinate and enter all orders received via email and/or online.
  • OEM and RSM Support – process orders, RMA’s, credit memos, mailings and distribution of material and sales literature.
  • Respond to dealer/customer requests swiftly and efficiently
  • Work with the Inside Sales team to complete projects needed and provide back-up as necessary
  • Stay informed and updated on Navision, Salesforce, and other tools used in Inside Sales
  • Attend all training as required of position
  • Assist with coordinating paperwork of Dealer contracts and follow through on the process
  • Stay informed and educated on all AS9100 processes as required in Inside Sales
  • Assist in Dealer and Customer mailings
  • Assist to distribute any sales leads through general email boxes or phones.
  • Establish and maintain relationships with Dealer and OEM Buyers
  • Be familiar with existing Dealer and OEM contracts

  • Undergraduate/Associate Degree and/or equivalent work experience
  • Some knowledge of Business Aviation sales
  • 1-2 years of general Inside Sales experience

Required skills, experience and talents
  • Proven customer-focused experience and excellent customer service skills
  • Proficient working knowledge of Microsoft Office products
  • Excellent communication skills, both written and verbal
  • Self-motivated and resourceful
  • Ability and willingness to learn and apply new concepts
  • Ability to manage changing priorities in a fast-pace, changing environment
  • Friendly, confident, professional demeanor at all times
  • Demonstrate exceptional accuracy  
  • Analyze situations, identify problems, recommend solutions, and evaluate outcome
  • Make effective decisions
  • Represent Gogo positively and professionally
  • Meet deadlines and manage workload efficiently
  • Handle highly confidential information appropriately
  • Work harmoniously with others at all levels
  • Works independently; self-motivated
  • Prioritize under stressful situations
Preferred skills, experience and talents
  • Navision experience  
  • Salesforce experience

Gogo’s worldwide inflight Wi-Fi services have made internet and video entertainment a regular part of flying. We are a diverse group of technologists, marketers, strategists, and any other function you can think of- all working together in extraordinary harmony. And that’s just the beginning.

We connect the aviation industry and its travelers with innovative technology and applications, and we do it all in a high-energy environment that welcomes the next challenge. Be prepared for a dynamic ride with people who are passionate about what they’re building.
Gogo Business Aviation is an equal opportunity employer and works in compliance with both federal and state laws. We are committed to the concept regarding Equal Employment opportunity. Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition or disability.  The EEO is the law and is available here.

Gogo Business Aviation  participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.