Satellite Performance Engineer

Engineering Chicago, Illinois


Description

Position at Gogo Commercial Aviation

Key Responsibilities:

  • Responsible for the coverage and capacity statistical analysis of Gogo satellite networks. 
  • Technical and statistical analysis for various scenarios involving satellite communication links
  • Evaluate actual usage along with forecasted usage based on expected growth and feature support.
  • Review weekly satellite RF link performance and provide reports on action areas.
  • Support capacity requirement development for satellite networks by evaluating actual usage along with forecasted usage based on expected growth and feature support.
  • Support development of budget for regional capital requirements and corresponding data costs
  • Responsible for improvement of key performance parameters for networks to ensure minimal negative customer/operations and impact
  • Interface with the internal work groups and personnel to fully evaluate performance and to support the resolution of problems.
  • Plays a key role in the collection, analysis and dissemination of performance metrics. Communicate metrics and holds regular performance meetings that provide meaningful and useful information for internal customers.
  • Assisting in developing and operating a common set of process and procedures that allow us to meet contractual SLAs and maintain industry related compliance.
  • Provides input to the rapid restoration of high severity tickets using a process that applies appropriate urgency and expertise to the performance restoration efforts.
  • Processes lower priority tickets for timely and accurate performance resolutions minimizing the impact to the business and adhering to contractual SLAs.

 

 

Qualifications:

  • Bachelor’s degree in electrical engineering or related technology.
  • A minimum of 5 years of relevant experience in the satellite and/or telecommunications industry.
  • Technical competency in the following areas:

o    Map generation via Google Earth

o    Statistics

o    Satellite systems 

o    Communication system  performance analysis

  • Demonstrated ability to create scripting and filtering programs using languages like Python for quick data analysis
  • Demonstrated ability to work well in cross-functional teams.
  • Strong communication skills including technical documentation, written reports and proposals, development and delivery of presentations
  • Ability to listen to and communicate effectively with customers and vendors.
  • Demonstrated professional and people skills with the ability to be a productive independent contributor and team member.
  • Thorough knowledge of network performance monitoring best practices.
  • Technical background with systems and network administration knowledge.
  • Ability to exercise independent judgment in support of company SLAs and/or customer needs.
  • Ability to work across multiple functional units and technology platforms.
Ability to manage multiple projects with varying priorities


Working at Gogo, you’ll be asked to think outside the box, think next to the box, and even ponder smashing the blasted box. Our team is transformative, dynamic, and enthusiastic. If you have even the slightest desire to be part of something this different and innovative, to be inspired daily and applauded like a rock star… give us a call


Gogo is an equal opportunity employer and works in compliance with both federal and state laws. We are committed to the concept regarding Equal Employment opportunity. Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition or disability.  The EEO is the law andis available here.

                                    

Gogo participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish