Director, IT Systems

Platform and Services Chicago, Illinois


Position at Gogo Commercial Aviation


  • Strategy 

  • Collaborate with director peers and business partners to determine technology needs and priorities necessary to achieve business objectives 

  • Manage the technology portfolio across infrastructure disciplines such as collaboration tools, multimedia, networking, etc 

  • Remain current on industry best practices and trends, recommending improvements and upgrades accordingly  

  • Work closely with software engineers to propose IAM solutions and provide strategic direction around system implementation initiatives 

  • Advocate for IT policies, security and technology throughout the organization. 

  • Manage and guide design, development and support of IAM solutions including provisioning/de-provisioning workflows, user access certification, privileged accounts, single sign on, etc. 


  • Governance / Compliance 

  • Support compliance with Sarbanes-Oxley requirements including coordination with the Audit and appropriate teams. 

  • Review business cases for solutions alternatives and make recommendations 

  • Drive solution selection, implementation and upgrades throughout the entire project life cycle 

  • Evaluate user requests and various technical solution options and make recommendations for the best solution 

  • Support the management of vendor relationships and services in area of responsibility 

  • Participate in the selection, negotiation, and execution of contracts with vendors for areas of responsibility 

  • Operations 

  • Oversee operations at geographically separated locations, providing onsite and remote assistance to multi-national teams 

  • Lead a team of professional IT staff, providing mentoring, performance coaching and staff development opportunities to increase staff effectiveness and retention. 

  • Manage the development, maintenance, and forecasting of expense and capital budget in area of responsibility 

  • Direct the day-to-day activities of the function; including prioritization and troubleshooting 

  • Manage the development and implementation of A/V solutions throughout the company 


  • Experience 

  • 12+ years experience in information technology, the majority in managing enterprise scale infrastructures across broad technology disciplines such as Compute, Storage and Networking verticals  

  • 8+ years demonstrated leadership experience 

  • 3+ years working with cloud-based platforms (primarily Azure) in an enterprise environment  

  • Experience with designing, implementing, or operating IT systems on leading commercial Cloud platforms, including Azure, AWS and other leading IaaS, PaaS, and SaaS Solutions  

  • Experience implementing and supporting Microsoft Azure infrastructure and topologies  

  • Must be able to demonstrate leadership of infrastructure change and transformation programs  

  • Experience supporting Production applications or workloads in a cloud-based environment 


  • Technical Focus areas 

  • Experience with on-premise hyper-converged infrastructure solutions  

  • Experience integrating legacy platforms and applications with cloud-based systems  

  • Deep understanding of IAM constructs, including MFA, SSO, IDM, PAM, and others, across data center, private cloud, and public cloud environments. 

  • Experience with Microsoft technologies including Office 365 Suite, SQL, Active Directory, Azure AD, SCCM, Intune, ATP, and others 

  • Experience with Mac OS, JAMF and supporting technologies 

  • Compliance Focus areas 

  • Experience in implementing and managing regulatory compliance 

  • Knowledge of PCI DSS and cyber security standards such as ISO27001, NIST CSF 

  • Knowledge of Sarbanes-Oxley requirements and audits 

  • A strong understanding of Information/Application security on premise and on-cloud  

  • Understanding of High Availability and Disaster Recovery principles  

  • Relevant experience to enable selection criteria for cloud providers and application suitability assessments including detailed cloud architecture design for global scale and high availability  

  • Other skills 

  • Grasp of current and emerging technologies and trends, with ability to rapidly assess and apply new and emerging technologies  

  • Excellent communication skills, both written and verbal, with ability to communicate effectively at all levels of the organization  

  • Ability to assess necessary activities and prioritize for completion of assignments using excellent time management, prioritization skills and work ethic 

  • Performance analysis, troubleshooting and remediation techniques  

  • Strong technical knowledge base with intense user business orientation 

  • Innovative thinker, able to envision how technology can be implemented to solve challenges 

  • Excellent communication, verbal and written skills 

  • Experience in planning and managing complex projects 

Gogo is the inflight internet company. Our worldwide inflight Wi-Fi services have made internet and video entertainment a regular part of flying. We are a diverse and mission-minded group of professionals all working together in extraordinary harmony. And that’s just the beginning. We connect the aviation industry and air travelers with innovative technology and applications, and we do it all in a high-energy environment that welcomes the next challenge. Be prepared to join a performance-obsessed team that is passionate about bringing the internet to every device, every flight, everywhere.

Equal Opportunity Employer/Vets/Disabled

Gogo participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.