Aircraft Technical Representative

Technical Support Hong Kong, Hong Kong


Description

Position at Gogo Commercial Aviation

The primary function of the Product Support/Maintenance Technical Representative (Tech Rep) for Hong Kong is to represent Gogo, LLC in all matters in supporting Gogo’s customers and oversite of all maintenance vendors and assist when required in China while coordinating maintenance, repair, troubleshooting and return to service of the Gogo Broadband System onboard customer aircraft. The Tech Rep will assure that all work performed is accomplished in accordance with all company, airline manuals, and Regulatory regulations. 

 

The ideal candidate will have airline, managerial, customer/product support experience. The Tech Rep interfaces and works collectively with Gogo’s airline partners, its vendors and coordinate requirements across our Asia network to ensure good communication and closure of day-to-day concerns. The presentation of information will be frequent and must be delivered professionally.

   

Key Responsibilities:

 

·         Oversite of all Gogo’s maintenance hubs and third-party vendors in region.

·         Assist Gogo’s customers with the planning and execution of maintenance, troubleshooting and repair.

·         Provide information and maintenance planning information to Gogo’s customers.

·         Work collectively with Gogo’s Airborne Maintenance Control Center (AMCC) and Planning.

·         Ensure maintenance providers maintain complete and accurate documentation for all maintenance work performed on customer aircraft.

·         Ensure that all the required maintenance and preventative maintenance is being performed in accordance with all company, airline and regional regulations.

·         Ensure all applicable maintenance data conforms to regulatory and airline requirements.

·         Establish and maintain a working relationship with airline partners, and 3rd party maintenance personnel.

·         Achieve and maintain specific customer satisfaction goals as defined by the VP of Airline Operations

·         Complete assigned tasks as required to meet schedule. This includes but is not limited to working with our airline partner’s maintenance planners, aircraft routers as well as third party contract vendors.

·         Provide training of the ABS system to maintenance vendors and airline personnel.

·         Insures all tooling and equipment required to maintain the ABS system is available and up to date.

·         Mentors others to ensure they achieve a thorough working knowledge of Gogo systems.

·         Provide feedback to vendors and airline partners regarding Gogo systems and provide solutions needed for areas for Continuous Improvement.

 

Qualifications:

·         Fluent English Language

·         BS degree in related discipline preferred.

·         Hong Kong Resident (Fluent in the local dialect)

 

Skills and Knowledge:

·         7 years’ experience in aircraft maintenance including electrical and avionics installations on commercial aircraft.

·         Ability to interpret all technical manuals and schematics including engineering orders supporting the installation and repair of the ABS system.

·         Strong customer service skills and familiar with cultural etiquette – international experience required.

·         Computer skills including Microsoft Office and Linux preferred

·         Excellent written and verbal communication skills are required

·         Ability to travel domestic and Internationally

·         Ability to travel for extended periods of time with short notice

·         Ability to work holidays, weekends, and all shifts based on airline schedules and available ground times

Gogo’s worldwide inflight Wi-Fi services have made internet and video entertainment a regular part of flying. We are a diverse group of technologists, marketers, strategists, and any other function you can think of- all working together in extraordinary harmony. And that’s just the beginning.

We connect the aviation industry and its travelers with innovative technology and applications, and we do it all in a high-energy environment that welcomes the next challenge. Be prepared for a dynamic ride with people who are passionate about what they’re building.

Gogo is an equal opportunity employer and works in compliance with both federal and state laws. We are committed to the concept regarding Equal Employment opportunity. Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition or disability.  The EEO is the law and is available here.

 

Gogo participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.