Sr. Airline Program Manager

Project and Program Management Chicago, Illinois


Position at Gogo Commercial Aviation

As the Sr. Airline Program Manager, you are Gogo’s COO for your assigned airlines. The APM will not only manage the program lifecycle but also become an ‘airline expert’ within Gogo; gaining exposure to various levels of company and airline management while partnering with internal organizations to bring the airline’s vision and requirements for bringing a connected airplane to life. 

The Sr. Airline Program Manager will manage all aspects of program delivery to an airline that includes project plans, resources, and budget. This position will interface directly with Gogo Airline Partners and requires someone with track record of managing large, complex programs from concept through delivery in a rapidly changing fast paced environment. Managing leadership and team expectations is key skill for success in this role and in ensuring that the end product sees successful completion.  This position will work closely with Gogo Airline Regional team to ensure alignment and consistent communication to the Airline.   The ability to work with cross functional teamsin a matrixed environment is key.  Also, crucial is ability to identify and mitigate potential risks, ensure timely delivery and meet strategic objectives.

 Key Responsibilities:

  • Manage overall project plan- ensuring tracking to strategic deliverables. 
  • Supporting relationship with product team, engineering, IT, Marketing, finance, Legal, and  operation, and other team to manage inter-dependencies 
  • Primary point of contact for customer and voice of the organization to customer on existing and follow on delivery programs.  
  • Frame issues, leverage strategic priorities and drive project team toward the best path forward.
  • Hold regular cross-functional project meetings to review and update projects logistics, schedule, and objectives. Assure early problem identification and implementation of corrective action.
  • Participate in negotiation of contracts/changes, coordinate preparation of proposals, statements of work, request for proposals and proposal evaluation
  • Establish and maintains a scope and Program Plan for each program/customer. Interpret, translate, and flow down program requirements into the Program Plan. Identify & manage risk and opportunities to meet program objectives. Monitor compliance with program master plans and schedules, including milestones and performance.  
  • Ensure all project plans are up-to-date and complete with respect to schedule, cost estimations, and status;
  • Lead negotiations with project participants and stakeholders on significant future improvements or changes., research lessons-learned, and best practices;
  • Review project proposals and plans to determine technical practicality, funding limitation, business implications, procedures for accomplishing projects, resources requirements and technical coordination meeting, providing technical input as required. 
  • Provide timely reports to ensure an understanding of the project performance. Prepare interim and completion project reports.
  • Take a proactive stance by developing contingency plans for potential risk and identifying contingency plan deployment criteria to resolve potential problems
  • Ensure pertinent written records are maintained that document all agreements for the projects. 


  • Bachelor’s degree in technical field
  • 10-15 years of relevant work experience
  • 5-10 year of experience in managing Information technology and Engineering projects
  • 5-10 years aerospace/ airline program management experience
  • Knowledge of FAA certification process is preferred 
  • Work experience with Agile development methodology is plus
  • Blend of airline, internet, retail and wireless technology experience is ideal
  • Extensive practical knowledge of project management theory, concepts, theory of constraints, critical path methodology project risk management, project scope management, project management lifecycle
  • Ability to manage multiple priorities
  • Practical problem solving and strategic thinking skills, critical thinker, and self-starter
  • Superior communications skills with all levels of employees and both internal and external customers-including presentations, negotiations, and written reports
  • Experience in both start-ups and consolidated companies is preferred
  • Ability to work in a fasted paced environment while maintaining view on the strategic direction and being as detailed as needed. Willing and able to get down in the details “to make things happen”
  • International work experience is plus
  • Domestic and international travel is required
  • Consultant work experience is plus
  • Working experience withAS9100 process/implementation, KPI and Performance Management metrics is preferred
  • Demonstrated ability to work successfully with demanding customers, difficult schedules and technically challenging projects
  • Travel is required.
  • Lead program teams composed of multi-disciplined, matrix personnel to ensure realization of program objectives

Gogo’s worldwide inflight Wi-Fi services have made internet and video entertainment a regular part of flying. We are a diverse group of technologists, marketers, strategists, and any other function you can think of- all working together in extraordinary harmony. And that’s just the beginning.

We connect the aviation industry and its travelers with innovative technology and applications, and we do it all in a high-energy environment that welcomes the next challenge. Be prepared for a dynamic ride with people who are passionate about what they’re building. 

Gogo is an equal opportunity employer and works in compliance with both federal and state laws. We are committed to the concept regarding Equal Employment opportunity. Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition or disability.  The EEO is the law and is available here.

 Gogo participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.