Aircraft Technical Representative

Technical Support Atlanta, Georgia


Description

Position at Gogo Commercial Aviation

The primary function of the Technical Representative is to support Gogo’s customers in Atlanta while performing maintenance, repair, troubleshooting and return to service of the Aircell Broadband System (ABS) onboard customer aircraft. The Technical Representative will assure that all work performed is accomplished in accordance with all company, airline manuals, and FAA regulations. The skill and knowledge level for this position must be commercial aircraft systems, specifically electrical and avionics equipment troubleshooting and testing.  Expect to work on assignments that are complex in nature and require considerable judgment, initiative and technical/specialized knowledge to resolve problems and/or develop recommended solutions. The Technical Representative interfaces and works collectively with Gogo’s airline partners to ensure good communication and closure of day-to-day maintenance concerns. The presentation of information will be frequent and must be delivered professionally.
  • Summary:


    The primary function of the Technical Representative is to support Gogo’s customers in Atlanta while performing maintenance, repair, troubleshooting and return to service of the Aircell Broadband System (ABS) onboard customer aircraft. The Technical Representative will assure that all work performed is accomplished in accordance with all company, airline manuals, and FAA regulations. The skill and knowledge level for this position must be commercial aircraft systems, specifically electrical and avionics equipment troubleshooting and testing.  Expect to work on assignments that are complex in nature and require considerable judgment, initiative and technical/specialized knowledge to resolve problems and/or develop recommended solutions. The Technical Representative interfaces and works collectively with Gogo’s airline partners to ensure good communication and closure of day-to-day maintenance concerns. The presentation of information will be frequent and must be delivered professionally.

       

    Key Responsibilities:

  • Assist Gogo’s customers with the planning and execution of maintenance, troubleshooting and repair.
  • Provide information and maintenance planning information to Gogo’s customers.
  • Work collectively with Gogo’s Airborne Maintenance Control Center (AMCC) and Planning.
  • Ensure complete and accurate documentation for all maintenance work performed on customer aircraft.
  • Ensure that all the required maintenance and preventative maintenance is being performed in accordance with all company, airline and FAA regulations.
  • Establish and maintain a working relationship with airline partners, and 3rd party maintenance personnel.
  • Achieve and maintain specific customer satisfaction goals as defined by the Line Maintenance Manager.
  • Assist in diagnostics checks on Gogo system installed onboard customer aircraft.
  • Complete assigned tasks as required to meet schedule. This includes but is not limited to working with our airline partner’s maintenance planners, aircraft routers as well as third party contract vendors.
  • Provide training of the ABS system to maintenance vendors and airline personnel.
  • Insures all tooling and equipment required to maintain the ABS system is available and up to date.
  • Assist Line Maintenance Manager in the development of improved maintenance and preventative maintenance of the ABS system.
  • Mentors others to ensure they achieve a thorough working knowledge of Gogo systems.
  • Provide feedback to vendors and airline partners regarding Gogo systems and provide solutions needed for areas for Continuous Improvement.

Qualifications:

  • FAA certificated for aircraft maintenance.
  • Associates degree in related discipline preferred.

Skills and Knowledge:

  • 3 years’ experience in aircraft maintenance including electrical and avionics installations on commercial aircraft.
  • Ability to interpret all technical manuals and schematics including engineering orders supporting the installation and repair of the ABS system.
  • Strong customer service skills and familiar with cultural etiquette – international experience required.
  • Computer skills including Microsoft Office and Linux preferred
  • Excellent written and verbal communication skills are required
  • Ability to travel domestic and Internationally
  • Ability to travel for extended periods of time with short notice
  • Ability to work holidays, weekends, and all shifts based on airline schedules and available ground times


 

Gogo’s worldwide inflight Wi-Fi services have made internet and video entertainment a regular part of flying. We are a diverse group of technologists, marketers, strategists, and any other function you can think of- all working together in extraordinary harmony. And that’s just the beginning.

We connect the aviation industry and its travelers with innovative technology and applications, and we do it all in a high-energy environment that welcomes the next challenge. Be prepared for a dynamic ride with people who are passionate about what they’re building.
 

Gogo is an equal opportunity employer and works in compliance with both federal and state laws. We are committed to the concept regarding Equal Employment opportunity. Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition or disability.  The EEO is the law and is available here