Senior SalesForce Business Analyst

Information Technology Broomfield, Colorado


Description

Position at Gogo Business Aviation

The Gogo Business Aviation Senior Salesforce Analyst will coordinate the analysis, design, and development efforts for the Business Systems domain focusing on our CRM solution in Salesforce. They will develop and maintain a thorough understanding of the needs of the various stakeholder groups throughout the organization from a business perspective and how they translate into technical objectives.  Efforts will include capturing business requirements/stories and see them through to implementation, assist in User Acceptance Testing, and general Salesforce administrative tasks.

Our aim is to delight customers with Gogo Business Aviation’s service offerings because they “just work” at every touch point.

COME ON BOARD THE GOGO BUSINESS AVIATION ENGINEERING TEAM!
 

How will you make a difference?

  • Strategic involvement in the growth and direction of Gogo’s Salesforce practice
  • Evolve team best practices, standards and policies
  • Participate with hands-on involvement in Salesforce admin tasks and custom development
  • Improve Gogo’s cost structure by using data, stakeholder interviews & past experiences to identify areas of opportunity to improve how we do business to save time, labor costs and/or infrastructure costs
  • Work with Business Owners and Product Managers to understand the business need behind each ask, prioritize by ROI, and then refine & detail out technical requirements for delivery to software developers and QA staff
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
  • Develop a thorough understanding of the business processes and technical designs as well as the specifications
  • Act as a liaison between business units, technology teams and support teams
  • Facilitate requirements workshops, documenting detailed functional, technical, reporting & data requirements
  • Provide support to Salesforce users in sales and service teams, and act as a point of contact for end-user support

Qualifications

  • Bachelor degree in Computer Science, Finance, Business, or Technical field or equivalent work experience
  • 3+ years experience leading teams for end-to-end Salesforce implementations, integrations, and enhancement projects
  • Senior level Business Analysis experience
  • Solid understanding of SaaS and CRM development processes and methodologies
  • Experience leading projects to integrate business processes across disparate and external systems

Required experience, skills and Talents

  • Business Analysis experience facilitating discussions with Business Stakeholders to define requirements, features, mapping business processes
  • Salesforce.com technical experience with Workflow Rules, Process Builder, Custom Objects, advanced formulas
  • Experience configuring various Salesforce modules including but not limited to case management, campaign management, workflows, profiles, roles, sharing rules and reports
  • Self-starter who works well under pressure and consistently meets deadlines
  • Demonstrated knowledge of database concepts and data migration projects

Desirable Skills, Experience and Talents

  • Salesforce Certified Administrator
  • Development of custom objects, fields and formulas, custom reports, dashboards, and web services
  • Experience with Marketo or other marketing automation platform integration a plus
  • Transitioning from Classic to Lightning experience desired
  • Experience and/or interest in the Airline and/or Telecommunications


We connect the aviation industry and its travelers with innovative technology and applications, and we do it all in a high-energy environment that welcomes the next challenge. Be prepared for a dynamic ride with people who are passionate about what they’re building.

Gogo Business Aviation is an equal opportunity employer and works in compliance with both federal and state laws. We are committed to the concept regarding Equal Employment opportunity. Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition or disability.  The EEO is the law and is available here.

Gogo Business Aviation  participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.