Product Manager

Product Management Chicago, Illinois


Description

Position at Gogo Commercial Aviation

DUTIES AND RESPONSIBILITIES

  • Responsible and accountable for regular end-to-end delivery of customer value for both internal and external development teams based on communicated product roadmap.
  • Directly manages and grooms product backlog.
  • Identify and assess opportunities against business goals.  Contribute to the prioritization of those opportunities with internal stakeholders and external partners to build and maintain the annual product roadmap.
  • Manages driving a product through its entire development cycle, from concept to launch, with a strong focus on details but never losing sight of the big picture.
  • Leads cross-functional initiatives required to drive successful execution of new product development activities.
  • Partners with all internal departments to execute the new product or technology development cycle (IT, Engineering, Operations, Customer Care, Quality, Marketing, Finance, and Legal).
  • Collaborates with key internal stakeholders to advise on product backlog, gather requirements and support product awareness.
  • Acts as the “voice of the customer” and provides a business perspective on value during day-to-day development by synthesizing information from internal stakeholders and experts and outside perspectives as well as own internal knowledge and experience.
  • Analyze and develop differentiation against key competitors by understanding market landscape, emerging technology, and customer needs, as needed.
  • Works closely with select internal and external customers to gather requirements and assist Sales with customer presentations as the “product expert” for specific product offering.
  • Support sales, account management, and customer care with RFI/RFP boilerplates, training, tools, collateral, and knowledge bases.
  • Builds and maintains relationship with third party product vendors to realize product value proposition, as required.

EDUCATION/SKILLS/CHARACTERISTICS

  • 5+ years relevant new product development experience
  • Undergraduate degree in engineering, computer science, marketing or related business degree, MBA or MIS desired
  • Demonstrated success in executing and directing day-to-day activities to meet objectives
  • Clear passion about Gogo portfolio and ability to identify possibilities in our industry
  • Proven skills to collaborate with cross functional teams, and able to influence other to support decisions
  • Strong business, project management, and technical acumen is required
  • Ability to be self-directed to solve business issues in defined product area
  • Ability to make decisions about and prioritize own work
  • Entrepreneurial with a strong inclination towards action, preferably with experience at a startup
  • Creativity in managing culturally diverse customers, changing requirements and shifting priorities for product development
  • Understanding of and experience working in an Agile environment is preferred
  • Passionate advocate for our customers and the user experience

FOCUS

  • Responsible for defining and delivering a suite of self-service tools and applications that enable airline partners to configure, maintain and analyze on-aircraft products and services that drive improved airline operational performance and new revenue streams for Gogo.

SCOPE

  • Varies by specific role
  • Decision making ability within defined product area
  • Responsible for successful execution of team’s product development deliverables supporting corporate and global products

Gogo’s worldwide inflight Wi-Fi services have made internet and video entertainment a regular part of flying. We are a diverse group of technologists, marketers, strategists, and any other function you can think of- all working together in extraordinary harmony. And that’s just the beginning.

We connect the aviation industry and its travelers with innovative technology and applications, and we do it all in a high-energy environment that welcomes the next challenge. Be prepared for a dynamic ride with people who are passionate about what they’re building. 

Gogo is an equal opportunity employer and works in compliance with both federal and state laws. We are committed to the concept regarding Equal Employment opportunity. Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition or disability.  The EEO is the law and is available here.                             

Gogo participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.