Customer Care Representative

Customer Service Hyderabad, Andhra Pradesh


Design Home

Description

Description:

Glu Mobile (NASDAQ:GLUU) is a leading global developer and publisher of free-to-play games for smartphone and tablet devices. Glu is focused on creating compelling original IP games such as Cooking Dash, Deer Hunter, Covet Fashion, Design Home, Racing Rivals, TAP Sports Baseball, and branded IP games including Kim Kardashian: Hollywood, on the App Store, Google Play, Amazon Appstore, Facebook, Mac App Store, and Windows Phone. We have worldwide studios in North America, Russia and India. Our headquarters are in the heart of the bustling SOMA District of San Francisco. To learn more, follow this link: http://www.glu.com/

Responsibilities

  • Resolves game/service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution in a timely manner.
  • Achieve productivity standards and goals while maintaining the highest level of customer service.
  • Work with seniors to prepare responses for known issues in anticipation of new game updates or existing issues.
  • Research the proper answer for customers using available resources.
  • Provide consistent quality support for all products.
  • Stay updated on the current trends and issues, and be ready to answer an email
  • Reporting any trends/issues reported by the players.
  • Keep records of customer interactions, process customer accounts and maintain documents
  • Required Skills
  • Freshers or any experience in Customer Service or Fashion products; if experienced: proven success working in a high-volume environment
  • Ability to shift priorities appropriately, as required
  • Excellent written and verbal communication skills
  • Self-Leader and Quick learner
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Good understanding of the Internet and social media
  • Game or Fashion industry experience is plus
  • Mobile gaming experience is a plus
  • Experience using a Customer Relationship Management (CRM) tool is a plus (Example: Zendesk, salesforce, Helpshift etc.)

Professional Attributes

  • Good communicator who possesses strong written and oral communication skills.
  • Customer centric and has the urge to achieve customer satisfaction.
  • Enthusiastic, energetic and outgoing.
  • Possesses a positive attitude and excited about working at Glu Mobile
  • Provides cross-functionally support when necessary with a roll-up-your-sleeves attitude towards getting things done. Does not pass the buck, even if it is not within your job description.
  • Able to listen to and implement constructive criticism.
  • Well-organized and detail-oriented.
  • Strong team player.

    The key responsibilities of the Customer Care Representative are to address all emails for our Fashion Based game (iPhone/iPod/iPad/Android/Tablets, etc.) and work with various departments via your reporting structure to obtain the necessary feedback, fixes and/or solutions for our customers. This position is a full-time position.

    Responsibilities

  • Resolves game/service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution in a timely manner.
  • Achieve productivity standards and goals while maintaining the highest level of customer service.
  • Work with seniors to prepare responses for known issues in anticipation of new game updates or existing issues.
  • Research the proper answer for customers using available resources.
  • Provide consistent quality support for all products.
  • Stay updated on the current trends and issues, and be ready to answer an email
  • Reporting any trends/issues reported by the players.
  • Keep records of customer interactions, process customer accounts and maintain documents
  • Required Skills
  • Freshers or any experience in Customer Service or Fashion products; if experienced: proven success working in a high-volume environment
  • Ability to shift priorities appropriately, as required
  • Excellent written and verbal communication skills
  • Self-Leader and Quick learner
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Good understanding of the Internet and social media
  • Game or Fashion industry experience is plus
  • Mobile gaming experience is a plus
  • Experience using a Customer Relationship Management (CRM) tool is a plus (Example: Zendesk, salesforce, Helpshift etc.)
  • Professional Attributes

  • Good communicator who possesses strong written and oral communication skills.
  • Customer centric and has the urge to achieve customer satisfaction.
  • Enthusiastic, energetic and outgoing.
  • Possesses a positive attitude and excited about working at Glu Mobile
  • Provides cross-functionally support when necessary with a roll-up-your-sleeves attitude towards getting things done. Does not pass the buck, even if it is not within your job description.
  • Able to listen to and implement constructive criticism.
  • Well-organized and detail-oriented.
  • Strong team player.

All qualified applicants will receive consideration for employment.  Glu is an equal opportunity employer committed to diversity in the workplace. We welcome people of different backgrounds and experiences to ensure a diverse and inclusive workplace .