Customer Care Representative

Customer Service Hyderabad, Andhra Pradesh


Racing Rivals

Description

  • Responsibilities

    • Resolves game/service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution in a timely manner.
    • Achieve productivity standards and goals while maintaining the highest level of customer service.
    • Work with seniors to prepare responses for known issues in anticipation of game launches or existing issues.
    • Research the proper answer for customers using available resources via your team lead/SME.
    • Provide consistent quality support for all products.
    • Stay updated on the current trends and issues, and be ready to answer an email
    • Reporting any trends/issues in our games
    • Keep records of customer interactions, process customer accounts and maintain documents

    Required Skills                                            

    • Freshers or any experience in Customer Service
    • Ability to shift priorities appropriately, as required
    • Ability to work night shifts (8 PM to 5 AM)
    • Must be available to work on holidays and weekends
    • Excellent written and verbal communication skills
    • Self-Leader and Quick learner
    • Follow communication procedures, guidelines and policies
    • Take the extra mile to engage customers
    • Good understanding of the Internet and social media
    • Game industry experience is plus
    • Mobile gaming experience is a plus
    • Experience using a Customer Relationship Management (CRM) tool is a plus (Example: Zendesk, salesforce, Helpshift etc.)

    Professional Attributes

    • Good communicator who possesses strong written and oral communication skills.
    • Customer centric and has the urge to achieve customer satisfaction.
    • Enthusiastic, energetic and outgoing.
    • Possesses a positive attitude and excited about working at Glu Mobile
    • Provides cross-functionally support when necessary with a roll-up-your-sleeves attitude towards getting things done. Does not pass the buck, even if it is not within your job description.
    • Able to listen to and implement constructive criticism.
    • Well-organized and detail-oriented.
    • Strong team player.