Customer Support

Customer Service Burlingame, California


Description

Customer Support (Temp/Temp to Hire, Evening Shift)

Come join us at the forefront of interactive entertainment for women! 

We believe that there is huge opportunity in interactive entertainment products for women, and CrowdStar's goal is to build products which engage, enrich and empower them. 

*This position will cover the evening shift from 5:00pm to 1:30am PST either from Monday - Friday or Thursday - Monday (40 hours/week). 

THE JOB: 

We are looking for a Customer Support Associate/Specialist to work with a talented team of programmers, designers, and artists who create compelling mobile games. We're breaking new ground and expect creativity from every team member. If you're passionate about fashion, home decor, games and technology, join us and play a critical role in shaping the future of social games. 

*This is a temporary position with possibility of full-time (permanent) hire. 

Our team is built of experienced entrepreneurs and technologists. As part of the a moderator of online communities, you will be responsible for: 

  • Handling inquiries from our users via email in a timely manner 
  • Gathering input from power users for future product and content development
  • Relaying major customer service issues to the teams
  • Performance testing, security testing, submitting detailed bug reports
  • Creating tutorial videos, FAQs, blog entries, articles

QUALIFICATIONS:

  • 1+ year of online customer service or relevant experience 
  • Availability to work from 5pm to 1:30am PST
  • Familiarity with iOS, Android and tablets
  • Excellent conflict resolution skills
  • Active on major social media sites, including Facebook, Twitter, Tumblr, Pinterest, Instagram
  • Excellent writing and interpersonal communication skills
  • Well-organized and detail-oriented
  • Ability to multi-task and self-manage in a fast-paced environment - Experience with JIRA, Zendesk, and Helpshift 

*Our office is in downtown Burlingame, CA, just 2 blocks from Cal Train and next to dozens of coffee shops, restaurants and stores in the area.