Sr. UX Researcher

Business Intelligence San Francisco, California


Racing Rivals

Description

Glu Mobile (NASDAQ:GLUU) is a leading global developer and publisher of free-to-play games for smartphone and tablet devices. Glu is focused on creating compelling original IP games such as COOKING DASH, DEER HUNTER, COVET FASHION, DESIGN HOME, RACING RIVALS, TAP SPORTS BASEBALL, and branded IP games including KIM KARDASHIAN: HOLLYWOOD, on the App Store, Google Play, Amazon Appstore, Facebook, Mac App Store, and Windows Phone. We have worldwide studios in North America, Russia and India. Our headquarters are in the heart of the bustling financial district of San Francisco. To learn more, follow this link: http://www.glu.com/

User Experience Research is part of a combined, global Analytics and UxR organization. We are international, collaborative, innovative, efficient, and we love player insights almost as much as we love players. The User Experience researcher will work directly with game production teams to provide various games user research services during the entire life cycle of a game’s development – from initial conception to post-launch live ops. 

Recruitment

  • Recruitment duties include the following tasks:
  • Posting and managing live recruitment ads
  • Screening interested participants for upcoming studies
  • Designing screener questionnaires
  • Managing communication with confirmed participants
  • Managing and maintaining Glu user research program panel
  • Liaising with outside vendors

Research

  • Research duties include the following tasks:
  • Leading the full life-cycle of research projects from study design to data reporting
  • Moderation of playtest sessions
  • Management of diary studies
  • Survey design
  • Setting up equipment for studies (web cam, streaming media, audio, installing builds on devices)
  • Scheduling research sessions with development teams
  • Investigating and reporting on new methods
  • Conducting heuristic evaluations
  • Formatting study report templates
  • Liaising with various Glu departments, such as legal, customer service, Cross Platform, Outside services for the purpose of research

Analysis

Analysis duties include the following tasks:

  • Reviewing and reporting on collected qualitative or quantitative research from playtests, diary studies, surveys or data from other games user research methods
  • Drive game design and strategy by presenting actionable data to game development teams
  • Analyzing large data sets of player behavior

Experience Desired

  • 4 years experience leading user experience research projects in the gaming or mobile app space, or equivalent relevant experience
  • BA, BS, MS, MBA, MFA or PhD in Computer Science, Psychology, Sociology, Anthropology, HCI, Human Factors, Design, Media Studies, Interactive Design, Game Design, Symbolic Systems, Entertainment Technology, Digital Culture or related field
  • Expert understanding of qualitative research methodology, such as ethnography
  • Excellent communication skills including the ability to visualize data in unique ways, present evidence and make recommendations to development teams (i.e. PowerPoint, Keynote or other infographic tool)
  • Strong data manipulation skills (i.e. Excel, R, SPSS)
  • Must possess interest in games, game design and free to play economies for a wide variety of genres including fashion, time management, FPS and sports
  • Passion for helping teams create the best possible player experiences by informing great design with great data
  • Interest in exploring cutting edge methodologies or applying research methodologies from other fields to the evaluation of games
  • Bonus background in one or more of the above: statistics, market research, quantitative research methods, design strategy, prototype testing, product validation
  • Bonus skillsets: Tableau, R, SQL, light scripting
  • Demonstrated experience as leader on multiple user research, game design theory, human factors, psychology, or participatory design project in an academic or industry setting.

Apply

Please submit your resume or CV, a cover letter detailing why doing games user research for most of your waking hours sounds good to you, and any links to a portfolio website or past work examples.

Life at the cutting edge of wireless technology is an exciting but demanding place to be.  Glu is always on the lookout for exceptionally talented individuals to join our team.  We reward talent, creativity, and the ability to get the job done.  At Glu, you’ll find dynamic people, a hip, forward-thinking culture, a team-oriented environment, and opportunity for advancement.  If you are interested in mobile technology and want to be a part of a team that makes the future of wireless technology happen, then Glu is for you!

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