Customer Care Specialist

Customer Service Burlingame, California


Design Home

Description

Team Overview

At our Crowdstar studio in Burlingame, we believe that there is a huge opportunity in interactive entertainment products for women, and CrowdStar’s goal is to build products which engage, enrich and empower them.  

With our two top grossing titles, Covet Fashion and Design Home, CrowdStar has developed new ways for users (players) to enjoy fashion and interior design. Not only are we changing how women game, we’re also changing how they discover and shop for everything from clothing to shoes, or furniture to home decor. As a team, we are passionate not only about creating fun and engaging games for women but enriching lives outside of the game.


Role Overview: 

We are looking for a Customer Care Specialist to work with a talented team of programmers, designers, and artists who create compelling mobile games. We're breaking new ground and expect creativity from every team member. If you're passionate about fashion, home decor, games and technology, join us and play a critical role in shaping the future of social games. 


Our team is built of experienced entrepreneurs and technologists. As part of the moderator of online communities, you will be responsible for: 

  • Handling inquiries from our users via email in a timely manner 
  • Gathering input from power users for future product and content development
  • Relaying major customer service issues to the teams
  • Performance testing, security testing, submitting detailed bug reports
  • Creating tutorial videos, FAQs, blog entries, articles


Qualifications:

  • 2+ years of online customer service or relevant experience 
  • Familiarity with iOS, Android and tablets
  • Excellent conflict resolution skills
  • Active on major social media sites, including Facebook, Twitter, Tumblr, Pinterest, Instagram
  • Excellent writing and interpersonal communication skills
  • Well-organized and detail-oriented
  • Ability to multi-task and self-manage in a fast-paced environment - Experience with JIRA, Zendesk, and Helpshift 

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*Our office is in downtown Burlingame, CA, just 2 blocks from Cal Train and next to dozens of coffee shops, restaurants and stores in the area.