General Assistant (Hybrid)

OperationsHybrid Remote, Bala Cynwyd, Pennsylvania


GBLI | Global Indemnity provides specialty property and casualty insurance for small to middle-market businesses – and we’re on a mission to be the best-in-class while achieving steady, profitable growth. Our guiding principles include the core belief that our people are number one. We also strongly emphasize a customer-centric mentality and disciplined underwriting practices. Our work environment is flexible, friendly, and collaborative, with plenty of opportunities to take charge of your career. 

What GBLI offers you:

  • Generous paid time off (PTO)
  • Professional development opportunities (including a mentorship program)
  • Educational assistance program, which covers up to $5,250 in educational costs per year
  • Comprehensive health insurance plan (with vision and dental)
  • No-cost health insurance plan available
  • Life insurance
  • 401(k) retirement plan with up to 6% company match and immediate vesting
  • Healthcare and dependent care flexible spending accounts
  • Short-term and long-term disability
  • Company-sponsored social events
  • Various committees to get involved in, which include our Diversity, Equity, and Inclusion Committee, Charitable Giving Committee, and Employee Wellness Committee

What you will do:

  • Pend all binders coming through the imaging binder queue to meet service level standards
  • Clear submissions in Bridge and/or PAS (Duck Creek) as needed.
  • Issue policies in Bridge or Docucorp for the various lines of business in a timely and accurate manner.
  • Issue endorsements in Bridge or Docucorp for the various lines of business in a timely and accurate manner.
  • Book all policies in the underwriting policy queue to meet service level standards.
  • Book all endorsements in the underwriting endorsement queue to meet service level standards.
  • Check all assigned coded policies from the Data Quality Tracking System within 5 business days of assignment, routing or correcting same as needed, within 5 business days of date the item is assigned.
  • Participate in the training of the staff in all aspects of the various tasks and lines of business to ensure redundancy throughout the unit.
  • Participate in the documentation of processes and flows to ensure accuracy and availability to the DSG home office and field office personnel.
  • Review all reports ensuring priorities are addressed immediately.
  • Send requests to agent for missing valid surplus lines numbers for the individual risks to be able to book and meet the required state regulations.
  • Generate Problem forms for transactions that have issues prohibiting issuance or booking.
  • Compile full copies of a policy (including all subsequent transactions for the policy term) to comply with requests for certified policies received from the claims department.
  • Demonstrate ability to interact with Actuarial, Claims, Field Operations, Loss Control, Premium Audit, Systems and Underwriting to improve the functional effectiveness of the personnel/organization through continuous process improvement.
  • Obtain both a general liability and property rating certification within twenty-four months of obtaining the position.
  • Obtain Certificate in General Insurance (INS Coursework).


  • High school diploma
  • Insurance background in rating, data entry and policy issuance preferred.
  • Strong organizational skills, excellent verbal and written communication skills.
  • Ability to work effectively and advise business leaders and staff as a general resource for training issues.
  • Flexibility in moving effectively between tasks and priorities.
  • Ability to put in additional time as warranted.
  • Portray a professional image and the ability to work independently.
  • Ability to meet deadlines and work accurately with detailed information.
  • Ability to work both individually and as a team.
  • A positive attitude, with a sense of urgency directed toward the design or creative solutions.

Global Indemnity Group celebrates and supports differences. We are committed to creating a diverse and inclusive environment for our employees, customers and communities we serve. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.