Agency Administrator

OperationsHybrid Remote, Bala Cynwyd, Pennsylvania


GBLI | Global Indemnity provides specialty property and casualty insurance for small to middle-market businesses – and we’re on a mission to the best-in-class while achieving steady, profitable growth. Our guiding principles include the core belief that our people are number one. We also strongly emphasize a customer-centric mentality and disciplined underwriting practices. Our work environment is flexible, friendly, and collaborative, with plenty of opportunities to take charge of your career. 

What GBLI offers you:

  • Generous paid time off (PTO)
  • Professional development opportunities (including a mentorship program)
  • Educational assistance program, which covers up to $5,250 in educational costs per year
  • Comprehensive health insurance plan (with vision and dental)
  • No-cost health insurance plan available
  • Life insurance
  • 401(k) retirement plan with up to 6% company match and immediate vesting
  • Healthcare and dependent care flexible spending accounts
  • Short-term and long-term disability
  • Company-sponsored social events
  • Various committees to get involved in, which include our Diversity, Equity, and Inclusion Committee, Charitable Giving Committee, and Employee Wellness Committee

The Agency Administrator Analyst will assist with the phases of interface with agents including communications, web-related data management and data transfer, marketing support and electronic delivery of products, as well as carrying out all compliance directives.

Essential Duties & Functions

  • Assist with automated policy issuance
  • Assist with setting up an agency EDI with new and existing agents
  • Act as liaison between agent and Information Technology regarding agents’ electronic service requests
  • Report and respond to technical and business processing issues from the field and escalate to internal areas
  • Report and respond to inquiries from agency users for corrections and updates to the Underwriting manual
  • Report and respond to inquiries from agency users on technical enhancements
  • Assist with the maintenance, updating and distributing of underwriting communications and marketing material as requested
  • Handle routine communications
  • Issue non-renewals, cancellations, reinstatements and recession notices
  • Work with brokerage underwriting units and premium accounting unit for notices of cancellation or reinstatement for non-payment issues
  • Arrange the daily mailing of notices
  • Review and process all Loss Runs requests


  • Minimum of three years' experience in the property and casualty insurance industry
  • knowledge of customer service support best practices
  • Strong PC skills (MS Office applications)
  • Ability to work independently and as a team player
  • Strong organizational, analytical, problem solving and documentation skills
  • Good communication and interpersonal skills for internal and external customers
  • Associates degree a plus

Global Indemnity Group celebrates and supports differences. We are committed to creating a diverse and inclusive environment for our employees, customers and communities we serve. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.