Case Analyst (Monday to Friday 7:00am to 4:00pm or 8:00am to 5:00pm)

Dental Production Irvine, California


Description

Position at Glidewell Dental

Essential Functions:
  •  Performs inspections for products manufactured by dental technicians; performs quality control inspections according to the quality standard procedures.
  •  Evaluates each case thoroughly to ensure correct product per Rx specifications.
  •  Serves as a liaison between dental technicians and managers.
  •  Communicates with colleagues, dental technicians, and managers in a prompt articulate manner on a continuous basis.
  •  Relies on extensive technical knowledge to make decisions and accomplish departmental goals.
  •  Communicates with supervisors, quality control personnel, and technicians about work quality, quality standards, turnaround time, deadlines, and work flow.
  •  Provides constructive feedback to all dental technicians in regards to quality of work produced.
  •  Ensures high productivity and work quality by problem solving, motivating, and helping technicians.
  •  Seeks advice and input from the manager when needed.
  •  Understands all file trees.
  •  Sends and receives files to and from specified labs as directed.
  •  Trains technicians.
  •  Performs other related duties and projects as business needs require at direction of management.
  •  Determines functionality of restoration type for each product.
  •  Identifies possible defects and assist with all technicians’ inquiries and Contact Technical Advisors if needed.
  •  Evaluates remake cases and identifies root of cause to communicate results to Manager and Supervisor.
  •  Identifies and resolves undercut and draw issues.
  •  Adjusts and re-evaluates bite and clearance issues.
  •  Serves as back up for Quality Control Technicians and assesses Digital Order processors in forwarding cases to the correct division.
Education and Experience:
  •  Prior dental experience or background a plus.
  •  High school diploma or equivalent.
  •  Minimum two (2) years of dental experience.
Special Requirements/Certification:
  •  Must have Virtual Plaster Technician (VPT) Certification

Pay Range: $18.00/hr

Glidewell is an equal opportunity employer, including disability and veteran status.

Note to Current employees: Please apply through Employee Transfer Application to complete the transfer request form.