Production Assistant - Call Center ( Monday to Friday 6:30am to 3:30pm)

Customer Service Irvine, California


Description

Position at Glidewell Dental

Essential Functions:
  • Provides DL-Admin support such as but not limited to ship date verification and scheduling, case scanning, task crediting, work orders/product codes updating, and department coordination. 
  • Evaluates cases to ensure all Company quality standards are met.
  • Assists management and production in all company initiatives implemented. 
  • Loads and organizes case distribution carts according to established guidelines.
  • Monitors case flow for rush cases; distributes rush cases promptly to prevent production delays and ensure efficient workflow.
  • Routes cases to correct department based on production criteria.
  • Monitors delayed cases; updates ship dates.
  • Ensures communication regarding production updates between working shifts are clear, concise, and open.
  • Utilizes GO Location Scan to keep track of case location and status on production floor. 
  • Ensures high productivity by problem solving and coordinating with production to meet turnaround time schedule.
  • Tracks and collects evaluation case data to create reports.
  • Performs other related duties and projects as business needs require at direction of management. 
Education and Experience:
  • High School Diploma or equivalent.
  • Minimum (1) year of dental production experience.
 
Special Requirements/Certification:
  • None. 

Pay Range: $18.00/hr

Glidewell is an equal opportunity employer, including disability and veteran status.

Note to Current employees: Please apply through Employee Transfer Application to complete the transfer request form.