Glidewell Dental Careers

Description

• Audits centralized digital orders for accuracy, completeness, and compliance, ensuring flawless processing.
• Verifies case data accuracy including but not limited to account number, patient name or patient ID on Rx, product, and source system. Identifies and inputs data corrections when applicable.
• Verifies product details, quantities, and customer information to eliminate errors before fulfillment.
• Verifies digital prescription product and information such as material, system, and size.
• Identifies and resolves discrepancies, preventing missed orders and operational delays.
• Collaborates with order entry, production, and shipping teams to correct issues as needed.
• Checks, processes, and releases customer sales orders; delivers information; and resolves issues while supporting good relationships with internal and external customers.
• Maintains detailed audit records and system documentation to support accountability and reporting.
• Updates case and order information as necessary, including but not limited to doctor account numbers, tooth material, tooth location, and reviews audit checklist.
• Contributes to streamlined order workflows, enhancing overall operational accuracy and efficiency.
• Investigates and responds to inter-departmental inquires.
• Manages backlog, ensures delivery commitments are met, and communicates order status.
• Maintains knowledge of Standard Operating Procedures (SOPs); adheres to SOPs while executing duties.
• Notifies management regarding any issues with incoming/outbound cases; asks questions as necessary to complete duties.
• Understands production requirements and quality standards of the position.
• Locates and corrects errors related to orders; asks for assistance when needed.   
• Utilizes initiative and independent judgment within established guidelines to ensure smooth operations.
• Performs other related duties and projects as business needs require at the direction of management. 

• High school diploma or equivalent. 
• Formal education in the field of Information Technology or Dental Technology preferred. 
• Minimum one (1) year of experience in phone-based customer support is a plus.
• Minimum one (1) year of experience in the dental industry is a plus.

• Basic CDOP training required. 
• Completion of data entry typing test with a passing score required.

Glidewell is an equal opportunity employer, including disability and veteran status.

Note to Current employees: Please apply through Employee Transfer Application to complete the transfer request form.