zScaler Engineer (Contract)
Description
Location: Onsite, Open for Remote
Contract Length: 3 months with possibility of extension
We are seeking an experienced Security Operations Architect/Engineer with deep expertise in Zscaler Internet Access (ZIA) to join our team on a temporary basis. This role requires both architectural-level knowledge and hands-on engineering skills to address Zscaler challenges. The successful candidate will work directly with IT to resolve access issues, optimize configurations, and ensure a seamless user experience as the organization refines its Zscaler implementation. This is a contract role designed for an expert who can step in immediately, troubleshoot problems, and provide solutions.
Key Responsibilities:
- Act as the subject matter expert for ZIA policy change or restructure.
- Review current policies and configuration to improve ZIA performance and security.
- Troubleshoot and resolve complex issues including authentication, policy enforcement, client connector deployment, and connectivity challenges.
- Provide architectural recommendations and best practices for Zscaler deployments, while also implementing technical changes directly in the platform.
- Collaborate with Infrastructure, Security Operations, and IT Support teams to ensure smooth user adoption and minimal business disruption.
- Develop and maintain documentation of Zscaler configurations, onboarding processes, and troubleshooting playbooks.
Required Qualifications:
- 4+ years of hands-on experience with Zscaler Internet Access (ZIA) architecture, deployment, policy design, and troubleshooting.
- Demonstrated ability to resolve Zscaler onboarding and adoption issues in large enterprise environments.
- Proficiency in integrating Zscaler with identity and access management solutions (Azure AD, MFA) and endpoint/device management platforms (Intune, JAMF).
- Solid understanding of network protocols (DNS, TCP/IP, SSL/TLS, VPN) and security fundamentals.
- Proven ability to balance architectural design with hands-on troubleshooting and engineering execution.
- Strong communication and stakeholder engagement skills, able to interface with both technical teams and business leaders.
Preferred Qualifications:
- Prior experience in temporary/contract roles requiring rapid onboarding and immediate impact.
Pay Range: $80.00 to $120.00/ hr
Glidewell is an equal opportunity employer, including disability and veteran status.
Note to Current employees: Please apply through Employee Transfer Application to complete the transfer request form.