Customer Service Rep Trainee (Monday to Friday 7:30am to 4:00pm)
Description
Get a quick, inside look at what it’s like to be a Customer Support Representative at Glidewell! This short video highlights the fast-paced, people‑focused work our team does every day—supporting dental offices, solving problems, and delivering standout service. Check it out to see the energy, teamwork, and impact behind the role!
Essential Functions:
- Completes and participates in all customer service training program curriculum and activities.
- Attends and actively participates in instructor led trainings (ILTs) on topics including but not limited to company history, communication techniques, company products, scheduling, crediting, rush cases, and customer relationship management (CRM) systems.
- Completes e-learning modules on topics related to dental terminology and morphology.
- Completes and participates in mock calls by applying information acquired from trainings.
- Incorporates feedback from activities to improve performance.
- Performs other related duties and projects as business needs require at direction of management.
Pay: $21.00hr. plus bonus
Glidewell is an equal opportunity employer, including disability and veteran status.
Note to Current employees: Please apply through Employee Transfer Application to complete the transfer request form.